Dental All-Stars Podcast
Category: Patient Experience
Category: Patient Experience
Dental All-Stars is a business and practice management dental podcast for dentists looking to improve their profitability and mindset. Guests include top experts in dentistry!
All Things Phones Training
Shelly VanEpps and Alex Nottingham JD MBA discuss the importance of phone skills in converting new patients, enhancing the patient experience, and how team training is key to dental office…
Importance of Phone Skills
Heather Nottingham highlights the critical role of phone skills in dental practices, focusing on effective communication, patient engagement, and building trust to enhance case acceptance and practice growth. Resources: Dental…
Push vs Pull Purchases
Motivational Moments with Eric Vickery: Foster mutual agreement by avoiding the word “need” and focusing on patient’s wants. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar …
Case Acceptances Starts with the Phones
Eric Vickery and Alex Nottingham JD MBA discuss how success starts with the first interaction – phone skills are vital for case acceptance as this interaction builds trust and rapport…
Cancel the Cancellations: Part 1
Motivational Moments with Eric Vickery: Prevent appointment cancellations with value-driven communication and strategic scheduling. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar About Eric Vickery Eric…
Handling Objections: Part 2
Motivational Moments with Eric Vickery: acknowledge objections, engage empathetically, and overcome them with clarifying questions. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar About Eric Vickery…
Top 6 Marketing Mistakes: Part 3
Alex Nottingham JD MBA discusses Marketing Mistake #3: Discounting can attract price-focused patients and strain profitability. Resources: Dental Practice Growth Webinar Dental Coaching All-Star Online Training About Alex Nottingham JD…
Case Presentation Formula Part 2
Motivational Moments with Eric Vickery: Keys to effective case presentation, Part 2 – using open-ended questions, getting three ‘yeses’ and avoiding pressure sales. Resources: All-Star Live Dental Training Events Dental…
Case Presentation Formula Part 1
Motivational Moments with Eric Vickery: Keys to effective case presentation, Part 1 – start with the patient’s why, address conditions & consequences. Resources: All-Star Live Dental Training Events Dental Coaching…
Emotional Exam Part 3
Weekly Motivational Moments with Eric Vickery: Learn how to increase case acceptance by finding your patient’s ‘WHY” with this 3-part series! Resources: All-Star Live Dental Training Events Dental Coaching Dental…
Emotional Exam Part 2
Weekly Motivational Moments with Eric Vickery: Learn how to increase case acceptance with this 3-part series. This week Eric discusses using open-ended questions! Resources: All-Star Live Dental Training Events Dental…
95/5 Rule
Weekly Motivational Moments: Master case acceptance with Eric Vickery’s 95/5 Rule which prioritizes condition and consequences in case presentations over treatment discussions. Resources: All-Star Live Dental Training Events Dental Coaching…
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