Dental All-Stars Podcast
Category: Patient Experience
Category: Patient Experience
Dental All-Stars is a business and practice management dental podcast for dentists looking to improve their profitability and mindset. Guests include top experts in dentistry!
Treatment Acceptance Communication
Larry Guzzardo and Alex Nottingham JD MBA discuss how treatment acceptance is rooted in meaningful patient communication and a seamless patient experience. By guiding patients through their concerns and building…
All Business is Personal
New York Times bestselling author and customer experience expert Dr. Joseph Michelli joins Alex Nottingham JD MBA to discuss why the future of patient care—and business success—lies in blending high…
Importance of Trust
Eric Vickery and All-Star Mastery Coach, Jennifer Manrique, discuss building patient trust through strong communication, personal connection, and structured conversations, emphasizing the importance of verifying concerns and accountability. Resources: All-Star…
Importance of Building Relational Trust
Shelly VanEpps and Eric Vickery discuss building personalized interactions by being "interested, not interesting," emphasizing how this approach fosters trust and avoids transactional relationships. Resources: All-Star Live Dental Training Events…
The 5 P’s of the Dental Patient Experience
Larry Guzzardo discusses The Five P's of patient experience: Phone Call, Preparation, Patient Exam, Presentation, and Proactive Follow-Up—each step builds trust, improves care, and boosts patient retention. Resources: All-Star Live…
Dental Customer Service Training
Heather Nottingham, VP of Training at All-Star Dental Academy, shares expert tips and proven strategies to create remarkable patient experiences, build loyalty, and boost practice growth Resources: Dental Practice Growth…
DiSC – Conscientious Styles
Eric Vickery, President of Coaching at All-Star Dental Academy, wraps up the DISC personality series by focusing on C personality types. Resources: All-Star Live Dental Training Events Dental Coaching Dental…
Dental Front Office Training
Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant revenue loss. Regular, intentional training, role-playing, and continuous learning are essential for maintaining…
DiSC – Influencing Styles
Eric Vickery, President of Coaching at All-Star Dental Academy, continues his discussion on the DISC personality model, focusing on the "I" type - Influencers. Resources: All-Star Live Dental Training Events…
DiSC
Eric Vickery, President of Coaching at All-Star Dental Academy, discusses the importance of understanding and utilizing DISC personality profiles in enhancing customer service in dentistry. Resources: All-Star Live Dental Training…
Get Your Messaging Right
Patrick Chavoustie discusses how the message your marketing sends plays a crucial role in building trust and connecting with patients. He emphasizes the importance of being clear, concise, and transparent…
Sales Redefined
Heather Nottingham emphasizes relationship-based, ethical “sales” in dentistry, focusing on trust, service, and long-term patient care. Resources: Dental Practice Growth Webinar Dental Coaching All-Star Online Training About Heather Nottingham Heather…
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