Dental All-Stars Podcast
Category: Phone Skills
Category: Phone Skills
Dental All-Stars is a business and practice management dental podcast for dentists looking to improve their profitability and mindset. Guests include top experts in dentistry!
Fan Favorite | Phone Skills Boot Camp
In this fan favorite episode, Heather Nottingham, Co-Founder and VP of Training at All-Star Dental Academy, shares why missed calls, inconsistent communication, and lack of confidence on the phone could…
The GREAT Advantage: Part 1 – Winning the Call
Shelly VanEpps shares why people skills drive practice success and introduces the GREAT Call Process—a proven system to turn phone calls into lasting patient relationships and more scheduled appointments. Resources:…
Fan Favorite – The First Impressions Starts with the Phone
In this episode, Heather and Alex Nottingham explains why phone skills are the foundation of a successful dental practice. They discuss converting inquiries into appointments, building rapport, creating consistent patient…
Rapport Toolbox
Discover how mastering rapport can transform your dental practice. Heather and Alex share proven techniques to build trust, strengthen patient relationships, boost case acceptance, increase referrals, improve retention, and create…
The Know it All
Alex Nottingham JD MBA and Heather Nottingham explore how to handle “know-it-all” team members and patients. It highlights the role of fear and ego, the importance of a growth mindset,…
Fan Favorite | Boost Your Phone Skills
Learn the GREAT Call Process—a simple 5-step framework to improve dental phone skills and turn callers into patients. Discover how “Share the Sizzle” helps teams highlight what makes their practice…
The Phone Butterfly Effect
Heather Nottingham and Alex Nottingham JD MBA discuss how one phone call impacts everything in a dental practice—from marketing ROI and show rates to case acceptance, referrals, and revenue. Small…
Fan Favorite | Dental Receptionist Training
In this fan favorite episode, Heather Nottingham and Alex Nottingham JD MBA discuss how lack of onboarding, weak phone skills, and transactional service cost practices patients and revenue—and why strong…
Fan Favorite: Dental Front Office Training
Fan Favorite Replay: In this episode, Heather Nottingham breaks down why exceptional phone skills are one of the biggest revenue protectors in a dental practice. Missed or mishandled calls cost…
You Can’t Photoshop a Bad Experience
Heather Nottingham and Alex Nottingham JD MBA dive into real-world stories—from luxury hotels to frustrating vendors—revealing how genuine care, clear communication, and fast follow-up define great customer service in dentistry…
Do You Take My Insurance?
Shelly VanEpps and Alex Nottingham JD MBA discuss the crucial “insurance question” in dental practices. Learn why rushing the answer can cost you patients—and how building rapport first using the…
Dental Customer Service Training
Heather Nottingham, VP of Training at All-Star Dental Academy, shares expert tips and proven strategies to create remarkable patient experiences, build loyalty, and boost practice growth Resources: Dental Practice Growth…
End of content
End of content
