Dental All-Stars Podcast
Category: Training
Category: Training
Dental All-Stars is a business and practice management dental podcast for dentists looking to improve their profitability and mindset. Guests include top experts in dentistry!
Fan Favorite | Phone Skills Boot Camp
In this fan favorite episode, Heather Nottingham, Co-Founder and VP of Training at All-Star Dental Academy, shares why missed calls, inconsistent communication, and lack of confidence on the phone could…
New Hire Experience
Robyn Reis, Director of All-Star's Hiring Service, joins Alex Nottingham, JD, MBA, to discuss how creating an exceptional new hire experience leads to stronger culture, higher team retention, and long-term…
Fan Favorite | Overcoming the Summer Slump
Robyn Reis, Director of All-Star’s Hiring Service, and Alex Nottingham JD MBA discuss how your biggest growth opportunity may come during your slowest season. Learn how to transform summer downtime…
Rapport Toolbox
Discover how mastering rapport can transform your dental practice. Heather and Alex share proven techniques to build trust, strengthen patient relationships, boost case acceptance, increase referrals, improve retention, and create…
Objections vs Rejection
Shelly VanEpps and Alex Nottingham JD MBA discuss how patient objections aren’t rejection but opportunities to connect. By addressing concerns like cost, time, fear, and trust with empathy and strong…
Culture Conversations
Robyn Reis, Director of All-Star’s Hiring Service, and Alex Nottingham JD MBA explore building intentional workplace culture in dental practices, emphasizing “culture by design,” behavior-based expectations, and effective communication to…
Fan Favorite | Profits Production & Growth
In this fan-favorite episode, Larry Guzzardo and Alex Nottingham, JD, MBA discuss challenges like insurance pressure, rising costs, and burnout, emphasizing team development, training, and ownership to achieve long-term success…
The Know it All
Alex Nottingham JD MBA and Heather Nottingham explore how to handle “know-it-all” team members and patients. It highlights the role of fear and ego, the importance of a growth mindset,…
Integrator vs Implementer
Shelly VanEpps and Alex Nottingham JD MBA discuss integrators vs implementers in dental teams, why you don’t need a “unicorn” hire, and how understanding personalities, communication, and leadership helps build…
Fan Favorite | Boost Your Phone Skills
Learn the GREAT Call Process—a simple 5-step framework to improve dental phone skills and turn callers into patients. Discover how “Share the Sizzle” helps teams highlight what makes their practice…
Fan Favorite | Dental Block Schedule Training
This fan-favorite episode features Larry Guzzardo and Alex Nottingham, JD, MBA discussing how pre-blocking your schedule increases productivity, improves assistant utilization, and keeps your day on track—plus when to hold…
You Can’t Photoshop a Bad Experience
Heather Nottingham and Alex Nottingham JD MBA dive into real-world stories—from luxury hotels to frustrating vendors—revealing how genuine care, clear communication, and fast follow-up define great customer service in dentistry…
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