Dental Case Acceptance Training

No Hype, no Pressure Dental Case Acceptance Training!

In the All-Star Case Acceptance Training Course, we explore how rapport is the critical element of case presentation – how you work with the patient from their very first contact with your practice sets the tone for the patient experience and dramatically affects case acceptance rates. When you have a friendly, trusting relationship with your patient and work with them collaboratively to determine appropriate treatment and budget, you will give them the ability to confidently make a choice about their oral health.

Courses are not sold separately. Courses are part of our monthly membership training program.

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Module 1	Introduction
Unit 1	Introduction to All-Star Case Acceptance
Unit 2	The 5 P’s of The Patient Experience
Unit 3	The All-Star Business Growth Formula
Unit 4	History of Case Acceptance
Unit 5	The Logical Choice
Unit 6	Biggest Blunders of Case Presentation
Unit 7	Moral Obligation

Module 2	5 R’s of Case Acceptance
Unit 1	Rapport
Unit 2	Review Findings
Unit 3	Review Fees
Unit 4	Respond to Objections
Unit 5	Receive Payment
Unit 6	Case Acceptance – Going Deeper

Module 3	Deeper Exploration
Unit 1	The Vicious Circle of Communication
Unit 2	Top Reasons for “No”
Unit 3	Reducing Stress in Communication

Module 4	The Team’s Role in Case Acceptance
Unit 1	Team’s Role in Case Acceptance
Unit 2	Team’s Role – Treatment Coordinator
Unit 3	Team’s Role – Dental Assistant
Unit 4	Team’s Role – Hygienist

Module 5	Turbocharge your Case Acceptance
Unit 1	Positive State
Unit 2	Affirmations
Unit 3	Mastering Phone Skills
Unit 4	Asking Questions
Unit 5	Price Anchoring
Unit 6	The Power of Yes
Unit 7	Psychology of Influence
Unit 8	Keep it Simple
Unit 9	Emotional Intelligence
Unit 10	USP – Unique Strategic Position
Unit 11	Proactive Follow-up

Module 6	FAQ about Case Acceptance
Unit 1	Why do I get “no?”
Unit 2	Who should present?
Unit 3	Testing the Waters
Unit 4	Treatment Coordinator Commission?
Unit 5	Visual Aids?
Unit 6	Discount and Membership programs?
Unit 7	Third Party Financing?
Unit 8	Improving Collections?
Unit 9	Fear of Rejection?
Unit 10	Conclusion
Unit 11	Case Acceptance Exam