Dental All-Stars Podcast
Category: phone training
Category: phone training
Dental All-Stars is a business and practice management dental podcast for dentists looking to improve their profitability and mindset. Guests include top experts in dentistry!
Fan Favorite – The First Impressions Starts with the Phone
In this episode, Heather and Alex Nottingham explains why phone skills are the foundation of a successful dental practice. They discuss converting inquiries into appointments, building rapport, creating consistent patient…
The Know it All
Alex Nottingham JD MBA and Heather Nottingham explore how to handle “know-it-all” team members and patients. It highlights the role of fear and ego, the importance of a growth mindset,…
The Phone Butterfly Effect
Heather Nottingham and Alex Nottingham JD MBA discuss how one phone call impacts everything in a dental practice—from marketing ROI and show rates to case acceptance, referrals, and revenue. Small…
Fan Favorite | Dental Receptionist Training
In this fan favorite episode, Heather Nottingham and Alex Nottingham JD MBA discuss how lack of onboarding, weak phone skills, and transactional service cost practices patients and revenue—and why strong…
Fan Favorite: Dental Front Office Training
Fan Favorite Replay: In this episode, Heather Nottingham breaks down why exceptional phone skills are one of the biggest revenue protectors in a dental practice. Missed or mishandled calls cost…
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