Dental All-Stars Podcast
Category: Phone Skills
Category: Phone Skills
Dental All-Stars is a business and practice management dental podcast for dentists looking to improve their profitability and mindset. Guests include top experts in dentistry!
Being a Peach on the Phone
Heather Nottingham shares insights on conquering phone fears, embracing change, and delivering excellent customer service. Be a confident ‘peach’! Resources: Dental Practice Growth Webinar Dental Online Team Training About Heather…
Does Everyone Need Phone Training?
Dental All-Stars: Cross-train your team for phone skills and consistent patient experience. Heather Nottingham’s insights for success. Resources: Dental Practice Growth Webinar Dental Online Team Training About Heather Nottingham Heather…
Business Growth Formula
Dental All-Stars: Jay Shorr & Alex Nottingham discuss the Business Growth Formula – emphasizing training, service, and patient experience. Resources: Shorr Solutions Dental Practice Growth Webinar About Jay Shorr As…
Engaging Patients on the Telephone
Engage patients on the telephone with the GREAT Call® Process. Learn techniques for effective communication and building rapport. Be an All Star! Resources: Dental Practice Excellence Webinar Dental Coaching Dental…
Mystery Calls Dilemma in Dentistry
Heather Nottingham, co-founder and VP of training at All-Star Dental Academy is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the topic of mystery calls in dentistry.…
All-Star Academy: Phone Skills Secret Sauce
Heather Nottingham, VP of Training discuss the confusion between All-Star Academy, All Star Academy, AllStar Academy. It’s more than cooking! Alex discussed the confusion between All-Star Academy, the cooking show,…
Improving Dental Team Training
All-Star Coaches Eric Vickery, and Larissa Pretoni discuss the importance of training and development in the dental field with Alex Nottingham. They agreed that the dentist has to be committed…
Boost Your Phone Skills with “Share the Sizzle”
Heather Nottingham, VP of Training and Phone Skills Instructor at All-Star Dental Academy, joins the show to discuss sizzling-up phone skills. Heather has over 24 years worth of customer service,…
The GREAT Call Process Overview
In this podcast, we discussed: An overview of The All-Star GREAT Call Process Why the entire team should master phone skills Why scripts and sales don’t work The importance of…
How to Overcome The Insurance Question
Whether you are fee-for-service or accept insurance, I’m certain you hear daily… “Do you take my insurance?” Sometimes this can be frustrating because it seems that patients are judging your…
How to Achieve Phone Success
In this podcast, you will learn how to achieve dental phone success: Why phone training is so important The #1 key to phone & customer service success How to handle…
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