Dental All-Stars Podcast
Category: Phone Skills
Category: Phone Skills
Dental All-Stars is a business and practice management dental podcast for dentists looking to improve their profitability and mindset. Guests include top experts in dentistry!
Dental Front Office Training
Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant revenue loss. Regular, intentional training, role-playing, and continuous learning are essential for maintaining…
Phone Skills and Case Acceptance
Eric Vickery and Alex Nottingham JD MBA discuss the vital link between phone skills and case acceptance in dental practices. Eric emphasizes that the phone call is often the first…
Everyone Needs Phone Training
Heather Nottingham discusses the value of cross-training dental teams to ensure consistent communication and service across all roles. It highlights how phone skills and verbal communication techniques benefit both front…
All Things Phones Training
Shelly VanEpps and Alex Nottingham JD MBA discuss the importance of phone skills in converting new patients, enhancing the patient experience, and how team training is key to dental office…
Importance of Phone Skills
Heather Nottingham highlights the critical role of phone skills in dental practices, focusing on effective communication, patient engagement, and building trust to enhance case acceptance and practice growth. Resources: Dental…
Case Acceptances Starts with the Phones
Eric Vickery and Alex Nottingham JD MBA discuss how success starts with the first interaction – phone skills are vital for case acceptance as this interaction builds trust and rapport…
Don’t Answer the Phone
Shelly VanEpps and Alex Nottingham JD MBA explore the detrimental impact of mishandled phone calls on practice revenue, with missed opportunities potentially costing millions over the lifetime of a practice.…
Phone Skills Bootcamp
Heather Nottingham discusses how the importance of phone skills lies in setting a positive first impression and driving conversions, yet many practices fail to prioritize this area. Join us on…
New Patient Phone Call Success
Weekly Motivational Moments with Eric Vickery: New patient phone calls – ask questions, guide conversations, and aim for scheduling success! Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice…
Banish Broken Appointments
Alex Nottingham, JD, MBA offers expert guidance in banishing broken appointments to drive practice growth. Unlock effective strategies and training for optimal practice management. Resources: Dental Practice Growth Webinar All-Star…
The GREAT Phone Call™ Process
Alex Nottingham discusses the GREAT Call™ Process – building rapport with new callers leads to increased call conversion and patient experience. Don’t be EAGER, be GREAT. Resources: Dental Practice Growth…
Poor Phone Call Conversion
Alex Nottingham, JD, MBA highlights the toll of poor call conversions on profit. Team training is vital for reducing this loss. Resources: Dental Practice Growth Webinar All-Star Live Dental Training…
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