Dental All-Stars Podcast
Category: Case Acceptance
Category: Case Acceptance
Dental All-Stars is a business and practice management dental podcast for dentists looking to improve their profitability and mindset. Guests include top experts in dentistry!
DiSC
Eric Vickery, President of Coaching at All-Star Dental Academy, discusses the importance of understanding and utilizing DISC personality profiles in enhancing customer service in dentistry. Resources: All-Star Live Dental Training…
Everyone Needs Phone Training
Heather Nottingham discusses the value of cross-training dental teams to ensure consistent communication and service across all roles. It highlights how phone skills and verbal communication techniques benefit both front…
Sales Redefined
Heather Nottingham emphasizes relationship-based, ethical “sales” in dentistry, focusing on trust, service, and long-term patient care. Resources: Dental Practice Growth Webinar Dental Coaching All-Star Online Training About Heather Nottingham Heather…
All Things Phones Training
Shelly VanEpps and Alex Nottingham JD MBA discuss the importance of phone skills in converting new patients, enhancing the patient experience, and how team training is key to dental office…
Importance of Phone Skills
Heather Nottingham highlights the critical role of phone skills in dental practices, focusing on effective communication, patient engagement, and building trust to enhance case acceptance and practice growth. Resources: Dental…
Ideal Day Scheduling Part 2
Motivational Moments with Eric Vickery: Part Two of Ideal Day Scheduling, emphasizing the importance of case acceptance and financial arrangements for effective scheduling. Resources: All-Star Live Dental Training Events Dental…
Push vs Pull Purchases
Motivational Moments with Eric Vickery: Foster mutual agreement by avoiding the word “need” and focusing on patient’s wants. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar …
Case Acceptances Starts with the Phones
Eric Vickery and Alex Nottingham JD MBA discuss how success starts with the first interaction – phone skills are vital for case acceptance as this interaction builds trust and rapport…
Word Pictures
Motivational Moments with Eric Vickery: Use “Word Pictures,” like comparing tooth decay to a worm in an apple, to help patients understand conditions and the urgency of treatment for increased…
Handling Objections: Part 2
Motivational Moments with Eric Vickery: acknowledge objections, engage empathetically, and overcome them with clarifying questions. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar About Eric Vickery…
Handling Objections: Part 1
Motivational Moments with Eric Vickery: Learn to handle patient objections in dentistry: listen, categorize, and engage effectively. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar About…
Case Presentation Formula Part 2
Motivational Moments with Eric Vickery: Keys to effective case presentation, Part 2 – using open-ended questions, getting three ‘yeses’ and avoiding pressure sales. Resources: All-Star Live Dental Training Events Dental…
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