We had an exciting study club. During this action-packed study club, we have examined how to answer the most difficult questions that arise on the phone and how to work with the most challenging patient personality types. You will learn the All-Star framework and gain the confidence to battle the toughest of the tough.
In this study club, we covered:
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The top 5 phone questions, including the insurance question
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The 6 patient personality types and how to handle each one
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How not to panic when the “Price Shopper” calls and not be hurried by the “Rusher Patient”
