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Team Approach to Collections

In her 20 years of experience in the dental office, Dayna Johnson has learned that collecting money is a task that all financial coordinators will master in their careers, but achieving a consistent and healthy cash flow is an even greater skill to master. We all strive to achieve a collection rate of 98% of our production so when we have that monthly team meeting to review the numbers, we can sit glowing at our accomplishment. However, as a practice owner, improving the cash flow can be a much bigger achievement. It is vitally important for every dental practice to create systems that will significantly improve cash flow, even if collections aren’t increased.

In this podcast, we will look at ways your practice can get the entire team on board with the task of collecting money and increase your office cash flow.

About Our Expert:

Dayna Johnson, Founder and CEO of Novonee

Dayna Johnson loves her work. During her career of managing an amazing dental practice, she started training and consulting with other dental practices around the region and found that was her life’s work. Now with more than 25 years of experience in the dental industry, Dayna’s passion for efficient, consistent, and secure systems is grounded in personal understanding and professional expertise. With a direct, pragmatic approach, Dayna helps clients develop standardized protocols for all practice management systems.

Recent Podcast Episodes

DiSC – Steadiness Styles
DiSC – Steadiness Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, continues discussing the DISC personality profile...

Dental Front Office Training
Dental Front Office Training

Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant...

DiSC – Influencing Styles
DiSC – Influencing Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, continues his discussion on the DISC personality...

Recent Podcast Episodes

DiSC – Steadiness Styles
DiSC – Steadiness Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, continues discussing the DISC personality profile system, focusing on the "S" (steadiness) personality type. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar ...

Dental Front Office Training
Dental Front Office Training

Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant revenue loss. Regular, intentional training, role-playing, and continuous learning are essential for maintaining these skills. Resources: Dental Practice...

DiSC – Influencing Styles
DiSC – Influencing Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, continues his discussion on the DISC personality model, focusing on the "I" type - Influencers. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar  About Eric...

Phone Skills and Case Acceptance
Phone Skills and Case Acceptance

Eric Vickery and Alex Nottingham JD MBA discuss the vital link between phone skills and case acceptance in dental practices. Eric emphasizes that the phone call is often the first touchpoint a patient has with a dental office and significantly influences their...

DiSC – Dominant Styles
DiSC – Dominant Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, focuses on the DISC personality model, specifically discussing the D (Dominant) personality type. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar  About Eric...

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