Roddy Galbraith emphasizes daily growth. Communication mastery requires self-discipline and embracing errors for lasting improvement.
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About Roddy Galbraith
Roddy Galbraith is an international speaker, trainer, mentor and coach with a passion for helping people find their voice, craft their message and hone their delivery. Over the years, he has worked with thousands of people from over 40 different countries. His expertise in hypnosis and cognitive behavioral hypnotherapy influences his structured approach to helping his clients overcome their fears of speaking, while nurturing a confidence that comes from being thoroughly prepared. He speaks around the world and has shared the stage with masters such as Les Brown, Bob Proctor, Mary Morrissey, Wayne Dyer, Paul Martinelli and John C. Maxwell.
About Eric Vickery
Eric holds a degree in business administration and brings a strong business and systems approach to his consulting. His initiation into the field of dentistry was in the area of office management. He managed dental practices for over ten years and has been consulting over 250 offices nationwide since 2001.
Episode Transcript
Transcript performed by A.I. Please excuse the typos.
00:02
This is Dental All-Stars, where we bring you the best in dentistry on marketing, management and training.
00:11
Welcome to Dental All-Stars. I’m Eric Vickery, president of coaching at All-Star Dental Academy. And I am so excited today to interview our guest today, Roddy Galbraith. He’s, gosh, what an amazing mentor to me. He’s the one who has taught me so much when it comes to speaking, being a speaker trainer myself, and learning from him has been just instrumental. And so…
00:37
we’re going to get a chance to talk to an amazing coach today on how to create more success in our lives. He’s just truly an amazing speaker and a speaker trainer. And so just know this about Roddy. He’s an international speaker trainer. He’s a coach and he has a true passion for helping people make an impact in the world by finding their voice, crafting their message and developing a bulletproof delivery with unshakable self.
01:05
Confidence, I love that. So much of what we teach is about, you gotta be confident first. So those of you who have gone through our training know that we deal with handling that fear of rejection and approval addiction, so I love that about him. Let’s see, over the last 17 years, he’s worked with well over 10,000 people individually on their presentation, keynotes, signature stories, and worked with tens of thousands more in groups, both small and very large.
01:34
He started his career in the financial sector in the city of London, but after 15 years of building and developing large team, he realized that his true, true passion was helping others become better communicators. So he proudly serves as a founding faculty member of communication with the Maxwell Leadership Organization. It’s where I met Roddy through John Maxwell.
02:00
And so over the last 12 years, he has co-created the Maxwell Method of Speaking with John Maxwell, renowned leadership expert and New York Times bestselling author. He’s also developed several other core communication training programs with thought leaders such as Les Brown, Bob Proctor and others. Roddy has spoken around the world to large audiences, both in person and virtually, and has shared the stage with many great speakers, including John Maxwell, Seth
02:29
Godin, Les Brown, Bob Proctor, Wayne Dyer, Robert Cialdini, Bonnie St. John, Bruce Lipton and others. And even though he’s originally from England, he lives in Florida. So our All-Star Dental Academy home as well, his wife and their four children. So welcome Roddy. Thank you so much for joining me. I truly, truly appreciate it.
02:50
Thanks, Eric. It’s great to be here. It’s wonderful to be here and very topical. I’ve just come back from the dentist. I have my teeth cleaned. I was drinking coffee and I suddenly thought, oh my goodness, they’ve just cleaned my teeth. I need to rinse with water to try and get all the stuff off. They just removed all the coffee stains. So it’s great to be here with you. Yeah, looking forward to this. Oh, yes. Oh, I’m so honored. I mean, today our topic really is about how do you use communication for personal growth? How do we take this skill set?
03:18
of communication and say, what does that have to do with dentistry? Well, it has to do with everybody. But how does that help us with personal growth? So I want to dive right in for everyone. And if we want to think of ourselves as communicators, and we want to improve, I tell all of our clients, we’re not looking for perfection. We’re just pursuant of excellence. It’s a constant pursuit of excellence. Like John talks about growth or decline. We always want that
03:48
to improve as communicators, what’s our first step? What would you give us in direction? Well, I think, yeah, I mean, I always think that developing your speaking skills or developing as a communicator, Eric, is really, it’s like a metaphor for life because it’s a complex skill to be developed like any other skill. And if you can do it in one area and you learn the process, you can do it in any area. So I think speaking is a great example of, or a metaphor for growth in every area. And I think the first step,
04:17
In anything, but particularly with speaking is you’ve got to decide that you’re going to get good at it. You’ve got to decide, right, I’m going to, I’m going to move in this direction. I’m going to, I’m going to get good at this. I’m going to get good at this. And I think that is a, personally, I think everyone should make this decision. It’s a great decision to make because we all do so much communicating all the time. We’re social beings. We interact with other people through language. If we’re a leader, we interact with our team through language. If you’re a dentist, you interact with your patients through language. So we do so much communication.
04:47
And we all want to be successful, but then probably beyond that, we want more than that. We want significance. And if we’re going to, if we’re going to do anything of significance, we’re not going to do it on our own for ourselves. We’re going to probably do it with other people. It’s going to be through us and through others for other people. And so we’ve got to communicate with them if we’re going to do that. So communication, I think it’s, is right up there with probably, arguably, perhaps the most important skill that you can possibly develop. So you decide.
05:15
First of all, I’m going to get good at this because it’s the best skill that I can learn. I think that’s the first step. Love it. And immediately then, go ahead if you want us to jump in. Well, no, please continue. Well, I was going to say the reason you need to decide is because then you can start thinking about how you’re going to use your time because no one’s got the time to develop their communication skills. Frankly, you know, if you’re a busy dentist or you’re a busy car salesperson or you know, we’re all busy. Everyone gets.
05:44
the same 24 hours each day, but no one’s got enough time. So we’re not going to get any more time. There’s never going to be a good time to develop your communication skills. Just like there’s never a good time to get a puppy or never a good time to have another baby. You know, it’s always going to be, uh, it’s always going to be inconvenient. It’s always going to be frustrating and it’s always going to be, um, uh, um, challenging when, when we do something new. And so we just got a
06:08
We’ve got to prioritize our time. It’s not that we’re going to get more time. We’re going to choose what the best thing to do with it is. And when we decide we’re going to get good at speaking, then we can say, well, this is actually more important than some of these other things that I’m doing. So we can then embark on the process of developing that skill. So we make it important, make it important. And as Emerson said, years, this was a lot, then I’ll let you speak. This is the last thing I promise. As Emerson said, the things that matter most must never be at the mercy of the things that matter least.
06:37
And often the things that matter least are louder or appear more urgent. And so things that are more important, but maybe we could get round to a better time. We never get around to, because there isn’t a better time. So deciding we’re going to get good at it is really the first step, making it important and it’s worth it. So we show it. I couldn’t agree more. And we, we, I try to tell my clients, look, you got the, you got the hard part down and learning the clinical part. That’s foundational.
07:04
And the easy part now would be to learn how to communicate. They see it the other way typically. They go, I know how to be this mechanic in this area. I know how to use my technical skills. And they struggle with one, recognizing that it’s important. But two, like you said, putting the time into it. And three, memorizing it and not, and like you say, don’t memorize it, internalize it. Make it something that’s internal for you and not be the script or something. And so,
07:33
I try to explain to them, you could be a master clinician, a 10, 10 out of 10, phenomenal, but if your communication skills are three, four, or five, your patients or leading your team, they’re gonna only perceive you as that five. How do you break through that ceiling? And it takes training and it takes initiative and it takes some focus to do that. So I couldn’t agree more. I really appreciate that. So it sounds so simple. Can I just jump? Yeah.
07:59
Can I just jump in on that? Cause I think you make a great point. And me and my daughter, Amelie, we’re talking about this, uh, not last night, the night before, because she’s looking at colleges. She wants to go to colleges. She wants to go to a fancy, expensive college and she wants to be a writer and she wants to be an author basically. And I’m saying, well, if that’s true, you know, what do you think goes into being a successful author? What are the most important things? Cause my argument is you could stay in state and get a great education and focus on the areas that are really going to make a difference for you as an author, or you can go to a fancy college. And at the end.
08:29
have a similar kind of education, but from a more prestigious, and that’s not going to help you. You know, and she said, well, what about Adam Grant? He went to a fancy college. I said, well, you know, Adam Grant is not famous because he’s a great professor or because he’s great because he’s people know who he is because he’s a communicator and he’s busy and he’s out there. And so I think, you know, in any business, and I’m sure dentistry is no different. If you, if you just, you know, you on your own and you’ve got people coming because you’re the only dentist for miles around, maybe, you know, it’s less important.
08:57
But if you want to grow your business, if you want happy people, if you want people to come and, uh, and to stay with you and to enjoy their visit and to, uh, go away and refer you. And you want to grow. It’s all communication. It’s all communication in its different forms. So I think it applies to all of us. I really do. And we all can do it. We all can. Yeah. No, and it takes repetition and practice and going through it. So
09:22
you know, if we’re going to set that time aside for now, we’re going to initiate this and it’s the significance is probably just saying, okay, I’m willing to do this and set the time aside. Why that sounds so simple. So why do people still get stopped from really going into that? What’s, what’s the barrier there? I think that like the significant emotion, basically what stops us from, from doing things that we perhaps know we should do or logically we think makes sense, but emotionally we just.
09:50
can’t quite find the way to do it. I think it’s fear. And it’s not so much, you know, we say to ourselves, well, fear lies to us. And fear says you can’t do it. Fear says you’re going to make a fool of yourself. Fear says this is too difficult. Fear says you should have done this when you were young. It’s too late now. You know, you’re 20, you’re 30, you’re 50, you’re 70, whatever it is. The emotion though, that we experience and with speaking, they say it’s, you know, the number one fear, don’t they? Lots of people are afraid of standing up and speaking in front of other people.
10:20
And so that fear convinces us that we can’t do it and we can’t learn to do it. But it’s alive fears. Emotions are feelings. They’re feelings and that we’re not born with those feelings. We’ve collected those feelings and emotions really are programs that we’ve adopted that we put total faith in and we believe in and the thing, the sneaky thing with fear is that it will say, don’t go near there. That’s dangerous. You need to run the other way.
10:48
And you never find out if it was actually dangerous because it makes you run away from it. Whereas if you turned and faced it and stepped into it, then you’d find actually the fear was lying to you. So the fear’s not real in that sense. Now, when I say that to people, people will say, you can’t tell me the fear’s not real. I can feel it in my body. I can feel it flying. You know, it’s definitely real. You know, I’m terrified and I can’t do this. And I don’t mean that you’re not feeling the emotion. I mean, it’s not a reflection of reality.
11:17
is not a reflection of reality. And a real simple, I think convincing, but we’ll see what your listeners think, a way to kind of call fear out on this is imagine like you and I both like after this podcast, we decided to go for a coffee. We’re walking down the road and a dog comes running towards us. Let’s say that you love dogs.
11:40
Do you love dogs? Yeah, three of them in the room right now. Yeah. Okay, so you love dogs. So you’re like, oh, a dog is coming towards us. I hope it comes over. I can rub its belly. I hate dogs because I was attacked by a dog when I was young and I’m like, oh my goodness, I’ve got to get out of here. And you’re like, don’t be silly, it’s fine. I’m like, you’re crazy. That dog looks like it can tear your arm off. Here we are in exactly the same situation with exactly the same dog, two polar opposite responses to the same dog. You’re thinking it’s great and that’s your emotion and that’s your view of reality.
12:09
And in the same instant, I’m thinking, I’ve got to get out of here. We can’t both be right. One of us is obviously wrong. So without going into who’s wrong, it doesn’t matter. We’ve got two different emotions. We’re both convinced by them in the same moment. So it’s obvious that they can’t, they can’t both be right. So that’s convincing. I think for fear it’s a program that we’ve learned and we’ve got to face it. We’ve got to face it. Love it. You know, just.
12:36
my study of you, watching you speak, I know what you’re doing. I watch how you speak and present. I love that you tell a story to make a point. You’re telling this story for us to really truly understand the concept that fear, false evidence appearing real. It’s just something that you have to recognize. You are the one making the choice to react to something in your mind. It’s a choice for you. It’s simply your choice. You’re in control of that.
13:04
your hands on the switch, your hands on the dial. And you know, I do, our all-star Mastery Series programs are usually two days. So I speak for eight hours day one, speak for eight hours day two, and people will say, well, how can you talk for that long? The gift of gab, I suppose. But when you tell stories, it makes it easier. When you know you’re helping people, it makes it easier. You know, you’re helping them get, reach places they’ve never thought they could reach before.
13:33
And if you focus on that, that’s what I choose to do. I make the choice internally to focus on the positive side of things versus the fear. Do I get nervous before I go on for that last minute, right before somebody introduces me? Absolutely. That’s where the breathing comes in and all that. And repetition obviously really helps. I survived after doing that the first time, so I knew it was safe, and I wasn’t gonna actually die up there. And…
14:01
you’ve got to just push through that first one. So if we know, and John Maxwell says fail forward, all the time, there’s gonna be some failures and nobody’s gonna die from that. Well, actually though, just because you’re feeling uncomfortable, it doesn’t mean that you can’t do it. It doesn’t mean that it’s a failure. You can still help people, you just feel uncomfortable. And I think there’s a good case to be made. So what? If you’re helping people, are you prepared to go through that? And as soon as you accept that and stop making it such a big deal,
14:31
dissipating anyway. And like you said, it’s before and for the first 30 seconds, and then you kind of settle in and, and everything gets easier. So yeah, feelings, we can’t trust them. We can’t trust them. And although you and I might be reflecting to speaking in front of an audience, for our dentists and our team members listening, this is this is somebody that you’re talking to in front of you, a patient, and you have to communicate to them without that fear of rejection.
15:00
without that approval addiction, without that fear. And so you might have an audience of one, but it’s still an audience that you communicate with. So even though there’s this, we’re afraid, obviously you said it doesn’t mean we can’t do it. It means we can do it. So how do we know if we have the abilities or skillset or talents to get to that place? What if we’re doubting ourselves to even say, well, I’m gonna do all this stuff and what if I still can’t do it? How would you address that?
15:27
Yeah, I think, well, first of all, we’ve got to realize that like we’ve done this before many times. We’ve done difficult things before. And before we did something that we hadn’t done before, we felt probably very similar. Like, I’m not sure if I can do this. And right from the very early stage when we were babies and we watched our parents walking around and looked up at them thinking, you know, wouldn’t it be neat if I could do that? But we can’t. We struggled and struggled and struggled and we tried different things until eventually we could do it.
15:54
We didn’t look up at them and say, well, it’s all right for you. You’re a natural walker, but I’m just not like you. I’m just not cut out for this. We just kept doing it until we could do it. And so it’s not so much that they’re natural walkers. It’s not so much that, that, that we’re not where we’re sitters or where crawlers or even another example of writing when you first picked up a pen. It was a nightmare trying to, trying to get it to go where you wanted it to go.
16:17
And gradually, you know, if we were to get everyone on the line now to sign their name with their dominant hand, it would look like they were a natural signer, they would look like they were a natural writer. If we got them to put it in the other hand and do it, it would be, you know, not, not so impressive, not so natural, but both of those would be better than when they first picked up a pen when they were a child, they gradually got better at it. Language is another example. Um, you know, people say, oh, well, the time to learn the language is when you’re young, you can’t learn languages like as you get older, it’s just too difficult. Is that true?
16:46
I don’t think that’s true. You can learn languages. It’s just not as easy and not effortless like it was when you, when you were a baby. I Googled this in the week for, um, for an email that I sent out. And, um, it lets, I want to be, and I would quite like to learn Spanish. Actually. Now we live in Florida, you know, it’d be very handy if you want to be fluent in Spanish, according to Google, the first one I looked at, you need to know about 10,000 words, but that’s kind of overwhelming 10,000 words is a, is a lot, but
17:14
To be a, like a beginner, you only need 250 words. Well, that’s not too bad. A beginner at 250 words and to be conversational, you need a thousand words. Well, a thousand is like, sounds like a lot, but that’s three words a day for a year and all the time you’re getting better. So tomorrow you’re better than you were today. If you’re just learning three words. So gradually then you get to a thousand in a year’s time where you’re conversational in Spanish, but actually if it’s useful to you.
17:40
and you’re in the habit of learning three words a day, why stop there? Why not keep going? The time is going to pass anyway, so why not keep growing? Keep moving forwards. So I think we’re pretty much, if we like outside of, you know, Miss America or who’s like the star quarterback who won all the things for the Patriots. Oh, Tom Brady. Yeah, Brady. Like outside of those types of things where there is obviously a sell by date on your, you know, if you’re going to be the compete at the absolute best in the world level.
18:09
communication is something you can just keep getting better and better and better at until you die. There’s no exploration of that. Things like that, particularly things that are to do with the mind, you can pick pretty much any direction you want to go and you can keep growing and never run out of space to grow until you stop. So the question is, what is the best things to focus on? And three words a day, if Spanish was one of those things, that seems like a no-brainer to me. Same with communicating.
18:39
It’s not actually that difficult. You’ve done the hard work in learning to speak in the first place and learning to balance and learning to move. If you focus on it, like I said, make that decision that you’re going to get good at it, you can do pretty much anything you, anything you want. And you said at the beginning, we’re not looking to do it perfectly. I think that stops a lot of people, you know, that I must do it perfectly in one giant leap, otherwise I’m not doing it at all is nonsense is childish. It’s not a reflection of the way things are, but to like step.
19:09
forwards into growth, step forwards into growth, baby steps, the willingness to take imperfect steps forward, to take imperfect action, even though it’s not going to go perfectly for you, even though it may not work. The willingness to ask them to buy the upgrades with their teeth that you know is the best thing for them, but you’re afraid of them saying no and thinking that you’re just trying to sell them. The willingness to take risks in little things.
19:35
Gradually you then get better with those and you get more comfortable with those things. So yeah, absolutely everyone can do this. No one’s good at anything the first time. That’s right. If you keep moving, you get better. And insisting that you have to be perfect first time is childish. I totally agree. I reminded of a couple of things. John Maxwell, law of the rubber band and James Clear talking about habit stacking. Listening to you talk about that, you know, it’s just.
20:00
It’s so important when we teach our coaching, you know, we’re teaching verbal skills systems, you know, whether it’s the great call process on the phone or, you know, having a preclinical conversation with the patient before you ever look in their mouth or case presentation, you know, how we do all these things. And you can’t just teach our, we don’t just teach our clients all of these things in one hour, it’s impossible. You actually have to hear it all in one.
20:27
one, those two days, then you got to break it down into bite sized pieces. So you can stack those habits on top of each other and get better and better and better, just like learning a language. Yeah, absolutely. Yeah. And speaking very much like that. You know, you, everyone starts thinking about the words. What am I going to say if it’s a presentation or even an interview or any kind of, you know, speaking assignment, let’s say something you need to do. Everyone starts thinking about what am I going to say, but then the more you think about it and you decide you’re going to get good.
20:53
Naturally, intuitively, you focus in on how you’re using your voice. You get better with using your voice. When you see the way that people respond to you, you get better. Just like a joke that you tell 10 times. The 10th time was way better than the first time. Because intuitively, you’ve got better at it. You’re not a comedian. You’ve not studied comedy, but intuitively you get better at that. So it’s the same that you start thinking about the words, then you start thinking about your voice, then you start thinking about perhaps your facial expressions, your body language, your timing.
21:20
then maybe you try and make it a little bit more interesting, have a joke with your patient or some technique. I remember laying in the dentist chair, my dentist, this was years ago in England, was doing something and I’ve got a terrible gag reflex, like, you know, it’s like, and so I kept doing it and immediately he was like, hey, tell me about your dogs. What are you doing? And he was like using these distraction techniques and it turned out he’d been on a hypnosis in dentistry course, which he was like, which is fascinating. Yeah. So.
21:50
We keep getting better if we focus, if we decide, we experiment, some things work, some things don’t, but the trend is up if we keep going. So did it help stop your gagging? Yeah, it did. It took, come on, eventually stops, but it was interesting that he was like distracting me away from him. Yeah, that’s interesting. So what do we need to do to get better and how long does it take? So.
22:15
What do we need to do to get better is put one foot in front of the other and move forward. So decide we’re going to get good at it. John Maxwell says everything worthwhile is uphill. So if it’s worthwhile, which it is, anything new, it’s normal to feel awkward. It’s normal to feel uncomfortable at the beginning. So we need to kind of put one foot in front of the other and step forwards into growth like that.
22:40
Um, Jim, Jim Rohn said, I think he summed up the formula for success very neatly by saying success is simple. Really. It’s just a few acts of self-discipline practice daily over a reasonable period of time. So just a few acts of self-discipline practice daily over a reasonable period of time. If we can find the way to do that, if we can think about what those acts of self-discipline are, use weight, losing weight as an example, we pretty much know probably what they are.
23:07
with regard to food when none of us are probably, well, most of us aren’t nutritionists, but we could have a good stab at that. That’s not stopping us. We pretty much know what we could be doing exercising. Cycling’s good, walking’s good, swimming’s good. You know, even if you’re not going to the gym and doing those big heavy weights, we pretty much know what we could be doing. Can we just stick to a few acts of self-discipline like that over a reasonable period of time? Because from one day to the next, it looks like it’s not working. But over a reasonable period of time, you end up somewhere completely different.
23:36
So I think it’s like moving forwards, recognizing that it’s effort, it is going to be uphill. It’s uphill and it’s uphill all the way. Yeah. When you start going downhill, then you’re not growing anymore. So it’s uphill, it’s uphill all the way. And if we can keep doing those things, we can keep moving forwards, then we’re going to grow. And the secret to it is making it part of your daily routine. John Maxwell says, you’ll never change your life until you change something you do every day.
24:02
You never change your life until you change something you do every day. What you’re doing every day is giving you what you’re getting now. If you want something different, you got to change what you’re doing every day. And the, it adds to that the, uh, the secret to your success or your failure is found in your daily agenda. So it’s all there right in front of you. So we’ve got to find a way to, to, to move forward, step forward into growth. And that’s true for speaking. That’s true for pretty much anything, I think. Yeah. So true. And
24:32
I think people want it now. People want things right now. I want to be great at it right now. And I mean, I’ve been studying how to communicate in the dental field, in the dental world since 2001, so 22 years. And the way I got really good at it was teaching it. Yeah, that’s a great point. It’s like when the students ready, the teacher appears, it’s like, I loved it. My mentor taught it to me.
25:01
I had another mentor teach it to me and then I realized, okay, the more I dive into this, the more I’m daily accountable to my self-discipline to doing this, the more likely it’s gonna show up in my real world and helps with your family, helps with raising kids, all of this stuff, communication is so powerful. So for me, it’s been a lifelong journey. I like to say it took me 15 years to be an overnight success. So- Absolutely.
25:28
But length of time, I imagine you’re going to say it’s a lifelong journey or something to that effect. What do you think? People want it now. I want this now. Is it that I get results right now and that leads me to another thing? What would you say to the length of time it’s going to take to focus on this? Well, it really depends. I think that one way of looking at it, John says that, John Maxwell, for those of you that don’t know, I imagine many of you do, the only guarantee tomorrow is going to be better is if we’re growing today. So you know.
25:56
that that is a continual thing we want to probably do want a continually upward spiral. Don’t worry. We want tomorrow to be better than today. We don’t want to think this is as good as it’s going to get and it’s all downhill from now. That’s, that’s a pretty depressing thought. So yeah, we want things to keep getting better. So we got to be growing today. If it’s something that’s important to you, though, and I think developing your communication skills is, but it applies to anything that’s important to you.
26:21
Does it actually matter? Like how long is it going to take? Who cares? If you’re, if you’re moving in the right direction and you’re getting closer or you’re getting better and better and better, you may not be at your goal, but you’re on, you’re on the way. So does it actually matter how long it takes if you’re, you’re moving in the right direction, just a matter of time. If you’re, if you’re not good enough today, but you’re growing, it’s just a matter of time you will be. And so that’s a nice way to live. And then when you get there, you’re probably going to set your sights a little bit higher anyway. So I think it’s more of a lifestyle
26:50
than it is a, if I could just quickly get that, then I’d be done and I can relax. Then I can, you know, it’s not realistic. You’re gonna solve the problems to get there. And then you’re gonna get bigger problems because you’re at the next level up. Or the next level. Things you don’t even know are coming. Yeah, yeah. You’ll solve those and then the same thing happens again. So I think life is, that’s life. Or at least a life well lived. A life well, you can’t live better. I can’t remember who said this. Might have been Socrates, I may be wrong.
27:18
You can’t live better than trying to be better. I think that’s great. That’s the best way for us to live is to do our best. Can’t do more than your best. If you do your best, then you’re gonna grow at your quickest rate. Tomorrow is always gonna be better than today. So good, yeah. Yeah, I love the growth versus decline. And the only people who are declining are the ones that are coasting. And you don’t wanna be in the coasting category. You wanna be someone who’s just incrementally, every day getting better. And a lot of what we’re talking about is in the emotional intelligence,
27:48
you kind of talked about there. I think sometimes people hear that phrase, emotional intelligence and think, oh, well, it’s like IQ. My IQ isn’t my IQ is. I think that’s like locked in by your 14 or something, your IQ level, whatever that is. But your EQ is always growing. Your relationship management skills are always growing. You’re always getting better. Every time, we don’t call it an argument, my wife and I, we call it an impasse. I got that from my pastor. And inevitably I’ll say,
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I’m still working on getting better at this. Help me get better at this.” And it can be the same thing that I’ve done to create the impasse over the last 26 years of marriage and yet I’m still working on getting better. I need those reminders. And so I think that’s where your team comes into play. They’re the ones that are going to give you feedback. Are you open to it? Are you working on it? Are you recording yourself? Are you listening to yourself? Do you have a coach? Do you have somebody in your life who’s helping encourage you in the right direction? Otherwise…
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there’s no accountability to it either. So I love everything that you talked about with that. I think that on that point, we have to make it intentional. Going right back to the beginning, you’ve got to decide you’re going to get good at this. Jim Rohn said the formula for success is very easy. Just a few acts of self-discipline practiced daily over a reasonable period of time. But the formula for success is almost identical. It’s just a few errors in judgment practiced, sorry, yeah, errors in judgment practiced daily over a reasonable period of time.
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The thing is the acts of self-discipline to climb the ladder to success needs to be very intentional. The errors in judgment happen on their own just by default. It’s just like, well, I didn’t mean to end up here. No one means to end up where they don’t want to be. It happens all the time. So we’ve got to be intentional. We’ve got to be intentional. So good. Oh my gosh. I could talk to you for hours. I know our listeners wouldn’t necessarily like a podcast for hours, but this has been a true joy for me.
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to get to speak to one of my mentors in this regards. So thank you so much, Roddy, for giving us your time. It is so valuable. My pleasure. I truly appreciate it. Thank you so much. It’s great to be here. Thank you. Thanks, everyone. Oh my gosh, this is so good. So the power of communication. I think everything that All-Star Dental Academy is about, everything that Roddy’s about, we’re all about how effective can you communicate with your people, whether it’s your team as a leader or whether it’s your patients.
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they are not gonna get healthier if they don’t understand what it is you’re communicating to them. So if your communication is ineffective, they’re not getting healthy. We want you to be better communicators. So reach out to us, let us help you with that. Just email Heather at allstardentalacademy.com. You can go to our website, allstardentalacademy.com, events, you can look there, see where we’re gonna be next, delivering this sort of message on how to communicate effectively with your people.
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So again, thank you, Roddy. I really, really appreciate it. And I really appreciate those that are listening. Thank you for joining us. Please obviously do all the things, like follow, share, pass this on to people. We would appreciate it. Roddy, is there any place people can reach out to you, follow you, social media? Instagram. Yeah, Instagram is great. Roddy Galbraith or Roderick Galbraith is my official name. So Roddy Galbraith, Roderick Galbraith on Instagram. Yeah, love to see you there. Yeah, and perfect. And if you’re following me on Instagram, Eric Vickery, I share his stuff on my story all the time.
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So you’ll see it come up and you can follow them right there as well. So thank you so much for everyone listening and we really appreciate you and investing in yourself. When you’ve taken this time out of your day to invest in yourself, just like Roddy was talking about earlier, finding time to invest in yourself, you’re incrementally improving. So until next time, go out there and be an All-Star. We hope you enjoyed this episode of Dental All-Stars. Visit us online.
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at AllStarDentalAcademy.com.
