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How Healthy is Your Recall

Learn how to determine your “Recall Return Rate” and what important statistics to track the health of your Recare System. Learn how to make best use of the patient visit while they are in your care.

Debra Engelhardt-Nash has been in dentistry over 30 years. She is a trainer, author, presenter and consultant. Debra has presented workshops nationally and internationally for numerous study groups and organizations. As a result of her work, she has had the honor of meeting amazing people and speaking in beautiful countries such as Peru, Sweden, Romania, England, Croatia, France, and Turkey. She is a repeat presenter for the American Dental Association, the American Academy of Cosmetic Dentistry and the Chicago Dental Society Midwinter Meeting.

Debra is a founding member and served two terms as President of the National Academy of Dental Management Consultants. She is currently serving her third term as President of this organization. Debra is also a member of Speakers Consulting Network and a board member of the American Academy of Dental Practice Administration. She is on the ADA Practice Management Advisory Board.

Recent Podcast Episodes

DiSC – Steadiness Styles
DiSC – Steadiness Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, continues discussing the DISC personality profile...

Dental Front Office Training
Dental Front Office Training

Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant...

DiSC – Influencing Styles
DiSC – Influencing Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, continues his discussion on the DISC personality...

Recent Podcast Episodes

DiSC – Steadiness Styles
DiSC – Steadiness Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, continues discussing the DISC personality profile system, focusing on the "S" (steadiness) personality type. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar ...

Dental Front Office Training
Dental Front Office Training

Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant revenue loss. Regular, intentional training, role-playing, and continuous learning are essential for maintaining these skills. Resources: Dental Practice...

DiSC – Influencing Styles
DiSC – Influencing Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, continues his discussion on the DISC personality model, focusing on the "I" type - Influencers. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar  About Eric...

Phone Skills and Case Acceptance
Phone Skills and Case Acceptance

Eric Vickery and Alex Nottingham JD MBA discuss the vital link between phone skills and case acceptance in dental practices. Eric emphasizes that the phone call is often the first touchpoint a patient has with a dental office and significantly influences their...

DiSC – Dominant Styles
DiSC – Dominant Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, focuses on the DISC personality model, specifically discussing the D (Dominant) personality type. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar  About Eric...

Limited Time: FREE eBook

"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer

1. Get QUALITY patients without selling

2. Banish broken appointments

3. Reduce turnover by 25%

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