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The GREAT Call Process Overview

Phone Skills, Podcast

In this podcast, we discussed:

  • An overview of The All-Star GREAT Call Process
  • Why the entire team should master phone skills
  • Why scripts and sales don’t work
  • The importance of rapport

Heather is a former retail sales specialist and department trainer for Bloomingdale’s, where she had a million-dollar clientele. She also took that luxury retail mentality and brought it into the dental world, where she leveraged her training and was able to make an extra million dollars for her dental office in less than 18 months. With over 16 years of retail sales & management experience, 7+ years as a phone skills coach & trainer, and thousands of hours in perfecting the art of rapport with dental patients, Heather helps improve dental practices’ profitability through phone skills success, promoting patient experience, and implementation of systems.

Recent Podcast Episodes

DiSC – Steadiness Styles
DiSC – Steadiness Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, continues discussing the DISC personality profile...

Dental Front Office Training
Dental Front Office Training

Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant...

DiSC – Influencing Styles
DiSC – Influencing Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, continues his discussion on the DISC personality...

Recent Podcast Episodes

DiSC – Steadiness Styles
DiSC – Steadiness Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, continues discussing the DISC personality profile system, focusing on the "S" (steadiness) personality type. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar ...

Dental Front Office Training
Dental Front Office Training

Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant revenue loss. Regular, intentional training, role-playing, and continuous learning are essential for maintaining these skills. Resources: Dental Practice...

DiSC – Influencing Styles
DiSC – Influencing Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, continues his discussion on the DISC personality model, focusing on the "I" type - Influencers. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar  About Eric...

Phone Skills and Case Acceptance
Phone Skills and Case Acceptance

Eric Vickery and Alex Nottingham JD MBA discuss the vital link between phone skills and case acceptance in dental practices. Eric emphasizes that the phone call is often the first touchpoint a patient has with a dental office and significantly influences their...

DiSC – Dominant Styles
DiSC – Dominant Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, focuses on the DISC personality model, specifically discussing the D (Dominant) personality type. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar  About Eric...

Limited Time: FREE eBook

"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer

1. Get QUALITY patients without selling

2. Banish broken appointments

3. Reduce turnover by 25%

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