Understanding that making mistakes is a natural part of any process will help you stop self-judgement and other negative thoughts.
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About Shelly VanEpps
Shelly is the VP of Business Development & a Mastery Coach with All-Star Dental Academy. By aiding in the growth and expansion of All-Star, Shelly’s passion for dentistry allows the company to focus on guiding dentists and their teams towards achieving their vision of a successful dental practice. Because each office has their own definition of “success” Shelly focuses her attention on customized coaching by applying her 21 years in the dental field to each department within the office. In addition, as a John Maxwell Certified Leadership Coach, Shelly enjoys working with doctors and office managers on shifting their approach from a managerial approach to a more effective leadership style. About Alex Nottingham, JD, MBA Alex is the CEO and Founder of All-Star Dental Academy®. He is a former Tony Robbins top coach and consultant, having worked with companies upwards of $100 million. His passion is to help others create personal wealth and make a positive impact on the people around them. Alex received his Juris Doctor (JD) and Master of Business Administration (MBA) from Florida International University.
Episode Transcript
Transcript performed by A.I. Please excuse the typos.
00:00
This is Dental All-Stars, where we bring you the best in dentistry on marketing, management and training.
00:10
Hi, I’m Shelly Van Epps, the VP of Business Growth and Development for All-Star Dental Academy, filling in this week for our President of Coaching, Eric Vickery, with our motivational moments. What I wanted to talk with you about today is embracing mistakes. This is going to be something that seems backwards for so many of us, but what I want to remind you is that repeating the same
00:40
is the definition of insanity. If we’re expecting a different outcome, we will go insane if we continue to do the same thing over and over again and not get the result that we were looking for. So what we need to do is identify our frustrations, identify where we maybe went off path and look for ways to tweak them, look for ways to improve, and be open to hearing what we’ve done that’s impacted somebody else.
01:10
An example that comes to mind is that emergency patient who happens to call. And we all know that day when our front desk happened to take that phone call and they placed them in the schedule at a non-opportune time. And the whole clinical team is thinking, what in the world is this front desk person doing? Why did Shelly just sabotage our day? What we need to step back and remember is Shelly wasn’t trying to sabotage that day. She was trying to take care of a patient.
01:40
So giving some advice, giving some parameters in where we’re going to place our emergency patients, giving a form or some feedback on how to evaluate patients based on their actual urgency is a step or a system that could be implemented in that area to help avoid it in the future. If you continue to have…
02:07
Shelly answering the phone and doing the same thing over and over again, the whole team is going to walk out. They’re going to say, I’m tired of working through lunch. I’m tired of being triple booked and I’m done. So we have to be able to look at that as a learning opportunity, an area that we can improve our system and we will have a better outcome in the future. So long as that person follows through with the system. So accountability is a huge impact. You have to be able to
02:37
Provide the system. Follow up. If you see somebody faltering from that system that you believe is going to get you the outcome that you’re looking for, talk with them. Give feedback. Ask for feedback. It’s a two-way conversation you need to be able to be involved in. So I encourage you, the next time that one of those frustrations comes up, those mistakes, learn from them. Make this an opportunity for growth.
03:09
We hope you enjoyed this episode of Dental All-Stars. Visit us online at AllStarDentalAcademy.com.
