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The Dental Practice Office Manager

Management, Podcast

In the podcast, we explore the position of “Office Manager” in a dental practice.

  • What does an “Office Manager” do?
  • Why a “manager” can create a false sense of security
  • How a “manager” can actually bring down your leadership
  • Who manages the manager?
  • Learn what responsibilities can and can’t be delegated

Recent Podcast Episodes

DiSC – Steadiness Styles
DiSC – Steadiness Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, continues discussing the DISC personality profile...

Dental Front Office Training
Dental Front Office Training

Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant...

DiSC – Influencing Styles
DiSC – Influencing Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, continues his discussion on the DISC personality...

Recent Podcast Episodes

DiSC – Steadiness Styles
DiSC – Steadiness Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, continues discussing the DISC personality profile system, focusing on the "S" (steadiness) personality type. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar ...

Dental Front Office Training
Dental Front Office Training

Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant revenue loss. Regular, intentional training, role-playing, and continuous learning are essential for maintaining these skills. Resources: Dental Practice...

DiSC – Influencing Styles
DiSC – Influencing Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, continues his discussion on the DISC personality model, focusing on the "I" type - Influencers. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar  About Eric...

Phone Skills and Case Acceptance
Phone Skills and Case Acceptance

Eric Vickery and Alex Nottingham JD MBA discuss the vital link between phone skills and case acceptance in dental practices. Eric emphasizes that the phone call is often the first touchpoint a patient has with a dental office and significantly influences their...

DiSC – Dominant Styles
DiSC – Dominant Styles

Eric Vickery, President of Coaching at All-Star Dental Academy, focuses on the DISC personality model, specifically discussing the D (Dominant) personality type. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar  About Eric...

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1. Get QUALITY patients without selling

2. Banish broken appointments

3. Reduce turnover by 25%

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