Dental Phone Skills
Dental Office Training Issue: “But I already KNOW how to do all of this stuff!”
I am sure whether you have worked in dentistry for a short time or you have had a long career in the industry, you have come across at least one team member (perhaps many) that have uttered the words, “But I already KNOW how to do all of this stuff!” This attitude is...
Are They Really a Dental Phone Training Expert?
Recently, I have seen a great number of companies jumping on the “dental phone training” bandwagon. There are marketing companies, practice management software companies, and others posting blogs, writing articles, and even offering downloads of magical dental phone...
How to Achieve Phone Success
Why phone training is so important – The #1 key to phone & customer service success – How to handle employees that don’t call patients back – What to do if patients don’t book right away…
Dental Phone Training: Don’t Make Assumptions with Potential New Patients
One of the main concepts in All-Star Dental Academy's Dental Phone Training is to take a bit of time to try to understand the entire scope of a potential patient's healthcare issue, and not to make assumptions about their needs. To illustrate how this can affect...
Dental Phone Training: Is Your First Impression the Worst Impression?
Begin rant about enthusiasm and passion on the phones... Today, I set out to find a new primary care physician. I found an office in our area that had relatively good reviews and had nice photos of their office and services on their website. Excellent! Not so...
Dental Office Phone scripts are killing your customer service
Phone scripts are killing your customer service The customer interaction has never been more important than in today’s independent dental practice. Where corporate practices are able to cut prices and invest heavily in marketing, the...
The Power of Having a “Can-Do” Attitude Instead of Being “No-I-Can’t” Rude
Recently, our All-Star Dental Academy team had the pleasure of visiting Orlando, Florida for a dental marketing conference. Alex and I stayed near the convention center at a hotel that was reasonably priced, very nicely appointed, and threw in a free breakfast. Upon...
Listen to Howard Farran and Alex Nottingham talk about the new dental economy
Dentaltown's Howard Farran hosted Alex recently on his podcast. They chatted about how independent practices can compete in the new dental economy by highlighting the value that the independent dentist can provide. Providing value through service is the critical...
Your Cool Gadgets Won’t Save Your Dental Practice
Nearly every day, I hear dentists gushing about the latest and greatest cool gadgets and office equipment that they have recently purchased… everything from Cerec to special lasers and yet another camera. We get it, dentists are techies to the core and they like their...
Why Improving Dental Office Phone Skills is Like Dancing
Recently, I was thinking of dental office phone skills while my husband and I took up dance lessons. We have always been good in the basics of what is called “prom dancing,” and “winging it” on the dance floor. Unless you requested the Electric Slide or the Chicken...
