Dental Phone Skills
Banish Broken Appointments!
A critically important challenge for a dental practice is banishing broken appointments. There is nothing more insidious than a patient failing to show up. When you combine the time and energy spent preparing for the appointment with the inability to recover the lost...
Dental Telephone Scripts: Stop Using Dental Phone Call Scripts!
I think that it is safe to say that most people - especially dental patients and team members - have a less-than-ideal relationship with dental telephone scripts (dental phone scripts). How many times have you called a company and the agent who answers sounds a bit...
Dental Receptionist Training – Trial by Fire?
I finally got around to writing a blog post that reflects my experience with dental receptionist training – the good and the bad. Setting the Stage So, to provide some context, Alex Nottingham is my husband and founder and CEO of All-Star. I am the co-founder and VP...
The 9 Essential Elements of an Extraordinary Dental Phone Greeting
When patients call your dental office, the first point of contact they have is with the person who answers the phone, which is why dental front office training is so important. The dental phone greeting sets the tone for the call and will help make your company look...
6 Ways to Combat Awkward Phone Silences
When I evaluate front office teams on their new patient calls, one issue really stands out: phone silences. The amount of awkward, dead-silence moments between the team member and the potential patient caller is surprising and concerning. If this happens in your...
New Patient Phone Calls – Who Should Handle Them?
A dentist in our training program asked a very common question recently about new patient phone calls. I wanted to answer it publicly so everyone can benefit from the response. The Question about New Patient Phone Calls: Question:...
The 3 Essential Phone Questions to Ask New Dental Patients
There are many phone questions that a patient will ask when they call a dental office. Typically, untrained phone staff will immediately answer the patient's questions. But, once the patient gets their answer they tend to say thanks and hang up. ...
How to Respond to Negative Online Reviews (and How to Get More Positive Reviews)
Hi everyone! This topic was discussed in our student center forum and I felt the information and tips were so great I wanted to share it with the public. I am sure many of you are or will be dealing with this at one time or another. One of our All-Star offices...
The GREAT Call Process Overview
In this podcast, we discussed: An overview of The All-Star GREAT Call Process, Why the entire team should master phone skills, Why scripts and sales don’t work, The importance of rapport
How to Overcome The Insurance Question
Sometimes this can be frustrating because it seems that patients are judging your office just based on whether you take their insurance or not. And guess what, they are! We are going to teach you the All-Star way…
