Dental Phone Skills
The GREAT Phone Call™ Process
Alex Nottingham discusses the GREAT Call™ Process - building rapport with new callers leads to increased call conversion and patient experience. Don't be EAGER, be GREAT. Resources: Dental Practice Growth Webinar All-Star Live Dental Training Events Dental Coaching...
Poor Phone Call Conversion
Alex Nottingham, JD, MBA highlights the toll of poor call conversions on profit. Team training is vital for reducing this loss. Resources: Dental Practice Growth Webinar All-Star Live Dental Training Events Dental Coaching All-Star Online Training About Alex...
Being a Peach on the Phone
Heather Nottingham shares insights on conquering phone fears, embracing change, and delivering excellent customer service. Be a confident 'peach'! Resources: Dental Practice Growth Webinar Dental Online Team Training About Heather Nottingham Heather is the VP of...
Does Everyone Need Phone Training?
Dental All-Stars: Cross-train your team for phone skills and consistent patient experience. Heather Nottingham's insights for success. Resources: Dental Practice Growth Webinar Dental Online Team Training About Heather Nottingham Heather is the VP of Training &...
Business Growth Formula
Dental All-Stars: Jay Shorr & Alex Nottingham discuss the Business Growth Formula – emphasizing training, service, and patient experience. Resources: Shorr Solutions Dental Practice Growth Webinar About Jay Shorr As the CEO and Founder of Shorr Solutions, a...
Engaging Patients on the Telephone
Engage patients on the telephone with the GREAT Call® Process. Learn techniques for effective communication and building rapport. Be an All Star! Resources: Dental Practice Excellence Webinar Dental Coaching Dental Practice Growth Webinar About Larry Guzzardo...
Mystery Calls Dilemma in Dentistry
Heather Nottingham, co-founder and VP of training at All-Star Dental Academy is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the topic of mystery calls in dentistry. Heather explains that mystery calls are an old-school tactic where companies...
All-Star Academy: Phone Skills Secret Sauce
Heather Nottingham, VP of Training discuss the confusion between All-Star Academy, All Star Academy, AllStar Academy. It's more than cooking! Alex discussed the confusion between All-Star Academy, the cooking show, and All-Star Dental Academy, and decided to have some...
Improving Dental Team Training
All-Star Coaches Eric Vickery, and Larissa Pretoni discuss the importance of training and development in the dental field with Alex Nottingham. They agreed that the dentist has to be committed to training and be the leader in order for it to be successful. Larissa...
Boost Your Phone Skills with “Share the Sizzle”
Heather Nottingham, VP of Training and Phone Skills Instructor at All-Star Dental Academy, joins the show to discuss sizzling-up phone skills. Heather has over 24 years worth of customer service, training, and phone skills experience and designed the All-Star Dental...
