Excellent customer service (or “patient service” if you prefer) is fundamental to providing an All-Star Patient Experience. And it isn’t just the patient that benefits. Join us as we explore the role of service in working with patients and how it benefits the team.
We discuss:
Eric Vickery, President of Coaching at All-Star Dental Academy, continues discussing the DISC personality profile...
Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant...
Eric Vickery, President of Coaching at All-Star Dental Academy, continues his discussion on the DISC personality...
Eric Vickery and Alex Nottingham JD MBA discuss the vital link between phone skills and case acceptance in dental...
Eric Vickery, President of Coaching at All-Star Dental Academy, continues discussing the DISC personality profile system, focusing on the "S" (steadiness) personality type. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar ...
Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant revenue loss. Regular, intentional training, role-playing, and continuous learning are essential for maintaining these skills. Resources: Dental Practice...
Eric Vickery, President of Coaching at All-Star Dental Academy, continues his discussion on the DISC personality model, focusing on the "I" type - Influencers. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar About Eric...
Eric Vickery and Alex Nottingham JD MBA discuss the vital link between phone skills and case acceptance in dental practices. Eric emphasizes that the phone call is often the first touchpoint a patient has with a dental office and significantly influences their...
Eric Vickery, President of Coaching at All-Star Dental Academy, focuses on the DISC personality model, specifically discussing the D (Dominant) personality type. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar About Eric...
"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer
1. Get QUALITY patients without selling
2. Banish broken appointments
3. Reduce turnover by 25%