Nearly every day, I hear dentists gushing about the latest and greatest cool gadgets and office equipment that they have recently purchased… everything from Cerec to special lasers and yet another camera. We get it, dentists are techies to the core and they like their...
Recently, I was thinking of dental office phone skills while my husband and I took up dance lessons. We have always been good in the basics of what is called “prom dancing,” and “winging it” on the dance floor. Unless you requested the Electric Slide or the Chicken...
Watch Xaña Winans' short clip where she discusses how to improve phone skills. Click here to watch the entire interview on DentalTown. Xaña Winans is a dental marketing strategist, international speaker, and author. She...
Dentist’s question: Usually, my front desk dental reception position will try to engage a new patient on the phone, but the other phone lines will ring, constantly interrupting her. We have a small office so multiple front desk personnel are not feasible and the...
This question (Do you take my insurance) is known to strike fear in the heart of even the most experienced front office team members. Why? Because so many of them believe that if the answer is anything less than a resounding YES, the patient will choose to...
We had an exciting study club. During this action-packed study club, we have examined how to answer the most difficult questions that arise on the phone and how to work with the most challenging patient personality types....
Many times we get questions of front desk etiquette in the dental office with respect to patient “order of importance.” This question came in during one of our recent Dental Practice Excellence webinars. The dentist asked, “Is the person on the phone more important...
It can be tiring relying only on insurance patients or price sensitive shoppers. Fee for service patients tend to be more profitable but very discriminating and demanding. In this study club, we explored how to get more fee-for-service patients. Heather Nottingham...
Before becoming hailed as the “million dollar customer service genius” by dental industry insiders, I got my humble beginnings as a retail sales specialist, working for various large volume luxury companies like Bloomindale’s, Express, Kate Spade and others. My first...
I am sure many of you have heard of the recent film, “50 Shades of Grey” (unless you have been living under a rock). You may be less familiar with our sexy and simple system for taking new patient calls in your dental office: The Great Call Process®. Here’s a peek at...
Whenever I listen to my New Patient Secret Shopper calls to dental offices there are always 3 very easy phone skill mistakes that happen time-and-time again. They are so basic and they may not seem like a big deal, yet the amount of money and new potential patients...
"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer
1. Get QUALITY patients without selling
2. Banish broken appointments
3. Reduce turnover by 25%
