There are many phone questions that a patient will ask when they call a dental office. Typically, untrained phone staff will immediately answer the patient's questions. But, once the patient gets their answer they tend to say thanks and hang up. ...
Category: Phone Skills
How to Respond to Negative Online Reviews (and How to Get More Positive Reviews)
Hi everyone! This topic was discussed in our student center forum and I felt the information and tips were so great I wanted to share it with the public. I am sure many of you are or will be dealing with this at one time or another. One of our All-Star offices...
The GREAT Call Process Overview
In this podcast, we discussed: An overview of The All-Star GREAT Call Process, Why the entire team should master phone skills, Why scripts and sales don’t work, The importance of rapport
How to Overcome The Insurance Question
Sometimes this can be frustrating because it seems that patients are judging your office just based on whether you take their insurance or not. And guess what, they are! We are going to teach you the All-Star way…
Dental Office Training Issue: “But I already KNOW how to do all of this stuff!”
I am sure whether you have worked in dentistry for a short time or you have had a long career in the industry, you have come across at least one team member (perhaps many) that have uttered the words, “But I already KNOW how to do all of this stuff!” This attitude is...
Are They Really a Dental Phone Training Expert?
Recently, I have seen a great number of companies jumping on the “dental phone training” bandwagon. There are marketing companies, practice management software companies, and others posting blogs, writing articles, and even offering downloads of magical dental phone...
How to Achieve Phone Success
Why phone training is so important – The #1 key to phone & customer service success – How to handle employees that don’t call patients back – What to do if patients don’t book right away…
Dental Phone Training: Don’t Make Assumptions with Potential New Patients
One of the main concepts in All-Star Dental Academy's Dental Phone Training is to take a bit of time to try to understand the entire scope of a potential patient's healthcare issue, and not to make assumptions about their needs. To illustrate how this can affect...
Dental Phone Training: Is Your First Impression the Worst Impression?
Begin rant about enthusiasm and passion on the phones... Today, I set out to find a new primary care physician. I found an office in our area that had relatively good reviews and had nice photos of their office and services on their website. Excellent! Not so...
Dental Office Phone scripts are killing your customer service
Phone scripts are killing your customer service The customer interaction has never been more important than in today’s independent dental practice. Where corporate practices are able to cut prices and invest heavily in marketing, the...
The Power of Having a “Can-Do” Attitude Instead of Being “No-I-Can’t” Rude
Recently, our All-Star Dental Academy team had the pleasure of visiting Orlando, Florida for a dental marketing conference. Alex and I stayed near the convention center at a hotel that was reasonably priced, very nicely appointed, and threw in a free breakfast. Upon...
Listen to Howard Farran and Alex Nottingham talk about the new dental economy
Dentaltown's Howard Farran hosted Alex recently on his podcast. They chatted about how independent practices can compete in the new dental economy by highlighting the value that the independent dentist can provide. Providing value through service is the critical...
