dental Training Blog
Category: Phone Skills
Category: Phone Skills
The Power of Having a “Can-Do” Attitude Instead of Being “No-I-Can’t” Rude
Recently, our All-Star Dental Academy team had the pleasure of visiting Orlando, Florida for a dental marketing conference. Alex and I stayed near the convention…
Listen to Howard Farran and Alex Nottingham talk about the new dental economy
Dentaltown’s Howard Farran hosted Alex recently on his podcast. They chatted about how independent practices can compete in the new dental economy by highlighting the…
Your Cool Gadgets Won’t Save Your Dental Practice
Nearly every day, I hear dentists gushing about the latest and greatest cool gadgets and office equipment that they have recently purchased… everything from Cerec…
Why Improving Dental Office Phone Skills is Like Dancing
Recently, I was thinking of dental office phone skills while my husband and I took up dance lessons. We have always been good in the…
Xaña Winans Interviewed by Dr. Howard Farran – DentalTown
Watch Xaña Winans’ short clip where she discusses how to improve phone skills. Click here to watch the entire interview on DentalTown. Xaña Winans is…
Front Desk Dental Reception – Not Enough Coverage at the Front Desk
Dentist’s question: Usually, my front desk dental reception position will try to engage a new patient on the phone, but the other phone lines will ring,…
Do you take my insurance?
This question (Do you take my insurance) is known to strike fear in the heart of even the most experienced front office team members. Why? …
Dental Front Desk Etiquette: Who’s the More Important Patient?
Many times we get questions of front desk etiquette in the dental office with respect to patient “order of importance.” This question came in during…
Romancing the Phone ™
Before becoming hailed as the “million dollar customer service genius” by dental industry insiders, I got my humble beginnings as a retail sales specialist, working…
50 Shades of GREAT: The Keys to Unlocking Your Phone Success
I am sure many of you have heard of the recent film, “50 Shades of Grey” (unless you have been living under a rock). You…
The 3 Dental Phone Skill Mistakes that are Costing You a Fortune
Whenever I listen to my New Patient Secret Shopper calls to dental offices there are always 3 very easy phone skill mistakes that happen time-and-time…
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