dental Training Blog
Category: Phone Skills
Category: Phone Skills
Dental Telephone Scripts: Stop Using Dental Phone Call Scripts!
I think that it is safe to say that most people – especially dental patients and team members – have a less-than-ideal relationship with dental…
Dental Receptionist Training – Trial by Fire?
I finally got around to writing a blog post that reflects my experience with dental receptionist training – the good and the bad. Setting the…
The 9 Essential Elements of an Extraordinary Dental Phone Greeting
When patients call your dental office, the first point of contact they have is with the person who answers the phone, which is why dental…
6 Ways to Combat Awkward Phone Silences
When I evaluate front office teams on their new patient calls, one issue really stands out: phone silences. The amount of awkward, dead-silence moments between…
New Patient Phone Calls – Who Should Handle Them?
A dentist in our training program asked a very common question recently about new patient phone calls. I wanted to answer it publicly so everyone…
The 3 Essential Phone Questions to Ask New Dental Patients
There are many phone questions that a patient will ask when they call a dental office. Typically, untrained phone staff will immediately answer the patient’s…
How to Respond to Negative Online Reviews (and How to Get More Positive Reviews)
Hi everyone! This topic was discussed in our student center forum and I felt the information and tips were so great I wanted to share…
Dental Office Training Issue: “But I already KNOW how to do all of this stuff!”
I am sure whether you have worked in dentistry for a short time or you have had a long career in the industry, you have…
Are They Really a Dental Phone Training Expert?
Recently, I have seen a great number of companies jumping on the “dental phone training” bandwagon. There are marketing companies, practice management software companies, and…
Dental Phone Training: Don’t Make Assumptions with Potential New Patients
One of the main concepts in All-Star Dental Academy’s Dental Phone Training is to take a bit of time to try to understand the entire…
Dental Phone Training: Is Your First Impression the Worst Impression?
Begin rant about enthusiasm and passion on the phones… Today, I set out to find a new primary care physician. I found an office in…
Dental Office Phone scripts are killing your customer service
Phone scripts are killing your customer service The customer interaction has never been more important than in today’s independent dental practice. Where corporate practices are…
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