Heather Nottingham shares insights on conquering phone fears, embracing change, and delivering excellent customer service. Be a confident 'peach'! Resources: Dental Practice Growth Webinar Dental Online Team Training About Heather Nottingham Heather is the VP of...
Dental All-Stars: Cross-train your team for phone skills and consistent patient experience. Heather Nottingham's insights for success. Resources: Dental Practice Growth Webinar Dental Online Team Training About Heather Nottingham Heather is the VP of Training &...
Dental All-Stars: Jay Shorr & Alex Nottingham discuss the Business Growth Formula – emphasizing training, service, and patient experience. Resources: Shorr Solutions Dental Practice Growth Webinar About Jay Shorr As the CEO and Founder of Shorr Solutions, a...
Engage patients on the telephone with the GREAT Call® Process. Learn techniques for effective communication and building rapport. Be an All Star! Resources: Dental Practice Excellence Webinar Dental Coaching Dental Practice Growth Webinar About Larry Guzzardo...
Heather Nottingham, co-founder and VP of training at All-Star Dental Academy is interviewed by Alex Nottingham, JD, MBA on Dental All-Stars to discuss the topic of mystery calls in dentistry. Heather explains that mystery calls are an old-school tactic where companies...
Heather Nottingham, VP of Training discuss the confusion between All-Star Academy, All Star Academy, AllStar Academy. It's more than cooking! Alex discussed the confusion between All-Star Academy, the cooking show, and All-Star Dental Academy, and decided to have some...
All-Star Coaches Eric Vickery, and Larissa Pretoni discuss the importance of training and development in the dental field with Alex Nottingham. They agreed that the dentist has to be committed to training and be the leader in order for it to be successful. Larissa...
Heather Nottingham, VP of Training and Phone Skills Instructor at All-Star Dental Academy, joins the show to discuss sizzling-up phone skills. Heather has over 24 years worth of customer service, training, and phone skills experience and designed the All-Star Dental...
Every role in the office is important in a dental practice, but success starts and ends with the dental front office training. The front office represents the practice to potential patients who call in. It’s where your existing patient's schedule appointments, and the...
For lasting success, the New Patient Phone Call is one of the most critical systems you need to optimize. Beyond the obvious reason – that you MUST get new patients into your practice – there is a lot more to “success” on new patient calls than just getting...
Or... Does this happen in your practice? DON'T Let Phone Mistakes Cost you a Million Dollars in Patient Life-Time-Value Revenue "We used to see around 65 to 70 new patients a month. After training with All-Star, we see about 250 new patients a month!"-- DR. CLYDE...
How to Make Sure Callers WON’T Make an Appointment DON'T Do This When You Answer the Phone: A Million Dollars in Patient Life-Time-Value Lost From Phone Call Mistakes Failing to convert new patient phone calls is costing your dental practice literally HUNDREDS OF...
"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer
1. Get QUALITY patients without selling
2. Banish broken appointments
3. Reduce turnover by 25%
