dental Training Blog
Category: Phone Skills
Category: Phone Skills
$7 Million Dollars Lost – Missed Phone Call Butterfly Effect
OVERCOME the 3 Silent Profit Killers in Dental Practices We break this down in detail — with scripts, systems, and real-world examples — in our…
5 Common Mistakes with Dental Front Office Training
Dental Front Office Training Train your team with bite-sized online training in just 20 minutes per week Every role in the office is important in…
New Patient Phone Call FAILS! Part 3!
For lasting success, the New Patient Phone Call is one of the most critical systems you need to optimize. Beyond the obvious reason – that…
New Patient Phone Call FAILS! Part 2
Or… Does this happen in your practice? DON’T Let Phone Mistakes Cost you a Million Dollars in Patient Life-Time-Value Revenue “We used to see around…
New Patient Phone Call FAILS! Part 1
How to Make Sure Callers WON’T Make an Appointment DON’T Do This When You Answer the Phone: A Million Dollars in Patient Life-Time-Value Lost From…
3 Steps to Get Patients to Show Up for Their Appointments – The Confirmation Triad™
We all know how frustrating it is to have canceled, broken appointments, or no-shows on your schedule. The Problem: From speaking with hundreds of dentists…
Call Conversion: A Critical Predictor of Success
We’ve been talking recently about monitoring your practice’s performance. Taking a close look at different practice data – payroll, overhead, production, case acceptance, etc –…
The Importance of Dental Staff Training – RIGHT NOW
Most businesses, especially small and medium enterprises (including private dental practices) are still feeling the effects of poor dental staff training. In such circumstances, most…
Dental Office Phone Training: 5 Tips To Improve Your Receptionist’s Phone Skills
Although a potential patient may discover your practice through the internet or personal contact, most prospective patients will get in touch with your dental office…
Case Acceptance Black Hole: Where Your Dental Dollars Disappear
Many dentists believe that all their revenue problems lie with case acceptance. But there is an interesting financial reality that parallels the patient journey from…
All-Star Quick Tip – Avoiding the “S” Words
Training mistakes to avoid include a reliance on the two “S Words.” The first word is “selling.” Selling mean to impose on someone to have…
Banish Broken Appointments!
A critically important challenge for a dental practice is banishing broken appointments. There is nothing more insidious than a patient failing to show up. When…
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