Excellent customer service (or "patient service" if you prefer) is fundamental to providing an All-Star Patient Experience. And it isn't just the patient that benefits. Join us as we explore the role of service in working with patients and how it benefits the team. We...
In this podcast, Eric Vickery will be sharing a process that will make case presentation simple and easy for anyone on the team. Focus 95% of your energy and time on what is important… and only 5% of your time on treatment discussion. Patients are so afraid the dentist will pressure them into doing something they don’t absolutely “need.”
Is your hygiene team the backbone of your practice or the weakest link? Whatever your answer, there’s room for improvement and growth in every hygiene department. As one of the most overlooked and most important parts of your practice success, your hygiene team needs positive leadership, systems and accountability to reach their full potential and deliver a strong return for patients, the providers themselves and your practice.
Learn how to determine your “Recall Return Rate” and what important statistics to track the health of your Recare System. Learn how to make best use of the patient visit while they are in your care…
One of the main concepts in All-Star Dental Academy's Dental Phone Training is to take a bit of time to try to understand the entire scope of a potential patient's healthcare issue, and not to make assumptions about their needs. To illustrate how this can affect...
The field of dentistry today has transformed immensely and it’s becoming increasingly difficult to sustain a successful dental practice. A lot of factors are at play here and can make or break the practice. Mentioned below are six ways which can help prepare your...
Begin rant about enthusiasm and passion on the phones... Today, I set out to find a new primary care physician. I found an office in our area that had relatively good reviews and had nice photos of their office and services on their website. Excellent! Not so...
Success case acceptance verbiage in every part of the patient experience depends on our ability to create a meaningful connection with the folks we are treating. From answering the phones, explaining the findings of an exam, case acceptance, and making financial...
Recently, our All-Star Dental Academy team had the pleasure of visiting Orlando, Florida for a dental marketing conference. Alex and I stayed near the convention center at a hotel that was reasonably priced, very nicely appointed, and threw in a free breakfast. Upon...
Avoid a poor patient experience by determining benefits before the office visit
Not a day goes by where I don’t hear someone complaining about the patients in their dental office. Having come from working in a dental office for many years, I completely understand how frustrating it can be when you give your “all” to your patients, and yet they...
Dentaltown's Howard Farran hosted Alex recently on his podcast. They chatted about how independent practices can compete in the new dental economy by highlighting the value that the independent dentist can provide. Providing value through service is the critical...
"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer
1. Get QUALITY patients without selling
2. Banish broken appointments
3. Reduce turnover by 25%
