dental Training Blog
Category: Patient Experience
Category: Patient Experience
Patient Experience: A Misunderstanding about Insurance
Avoid a poor patient experience by determining benefits before the office visit
Stop Complaining about Your Patients and “Let it Go”
Not a day goes by where I don’t hear someone complaining about the patients in their dental office. Having come from working in a dental…
Listen to Howard Farran and Alex Nottingham talk about the new dental economy
Dentaltown’s Howard Farran hosted Alex recently on his podcast. They chatted about how independent practices can compete in the new dental economy by highlighting the…
Dental Case Presentation – No-Hype, No-Pressure
There are proven techniques that will help you improve your patients’ acceptance of your dental case presentation. We went over the fundamentals, and then we…
Dental Front Office Team: How do patients FEEL when they call your dental office?
First, I want to tell you how Patients should feel when they speak with your dental front office team. They should feel welcomed, cared-for, and heard….
Redefine The Role of Your Front Desk Team
Most dentists and dental professionals have a common type of employee they prefer at their front desk. When asked who their favorite front desk person…
The Ritz-Carlton vs. The Ritz Cracker: How Does Your Dental Office Customer Service Measure Up?
Earlier this year, the executive team from All-Star Dental Academy had the pleasure of attending the Seattle Study Club Symposium (their big annual dental meeting)…
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