dental Training Blog
Category: Patient Experience
Category: Patient Experience
Dental Case Acceptance: 5 Steps to Increase Treatment Acceptance
I haven’t yet met a dentist that wasn’t looking for some way to improve their dental case acceptance success rate with their patients. Going Deeper…
The Importance of Dental Staff Training – RIGHT NOW
Most businesses, especially small and medium enterprises (including private dental practices) are still feeling the effects of poor dental staff training. In such circumstances, most…
Convenience, Personalization & Personal Care with Dr. Joseph Michelli
One of the constants for All-Star Dental Academy is the promotion of a service-based approach to the patient experience. One of the champions of service…
Case Acceptance Black Hole: Where Your Dental Dollars Disappear
Many dentists believe that all their revenue problems lie with case acceptance. But there is an interesting financial reality that parallels the patient journey from…
Dental Treatment Acceptance: Why Patients say NO
Understanding why patients say “no” to a treatment plan is the first step in getting them to say YES. Dental treatment acceptance is a critical…
Banish Broken Appointments!
A critically important challenge for a dental practice is banishing broken appointments. There is nothing more insidious than a patient failing to show up. When…
Dental Receptionist Training – Trial by Fire?
I finally got around to writing a blog post that reflects my experience with dental receptionist training – the good and the bad. Setting the…
How to Respond to Negative Online Reviews (and How to Get More Positive Reviews)
Hi everyone! This topic was discussed in our student center forum and I felt the information and tips were so great I wanted to share…
Dental Phone Training: Don’t Make Assumptions with Potential New Patients
One of the main concepts in All-Star Dental Academy’s Dental Phone Training is to take a bit of time to try to understand the entire…
6 Ways to Prepare Your Dental Practice for Increased Competition
The field of dentistry today has transformed immensely and it’s becoming increasingly difficult to sustain a successful dental practice. A lot of factors are at…
Dental Phone Training: Is Your First Impression the Worst Impression?
Begin rant about enthusiasm and passion on the phones… Today, I set out to find a new primary care physician. I found an office in…
The Power of Having a “Can-Do” Attitude Instead of Being “No-I-Can’t” Rude
Recently, our All-Star Dental Academy team had the pleasure of visiting Orlando, Florida for a dental marketing conference. Alex and I stayed near the convention…
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