I think that it is safe to say that most people - especially dental patients and team members - have a less-than-ideal relationship with dental telephone scripts (dental phone scripts). How many times have you called a company and the agent who answers sounds a bit...
I find making decisions can sometimes be very difficult, especially when it comes to spending money. I see so many dentists buy things they don't need and overthink or overlooking things they should be investing in, such as online dental training. Why is deciding...
When you focus on dental scheduling training for your team, you run into a stark reality: There are only a few ways to increase revenue: work more, charge more, or become more efficient. The problem is that working more hours typically leads to burn out for the...
Dentists need to have excellent inter-personal skills in order to work effectively with their patients. These skills form the foundation of rapport, a positive patient-dentist relationship, that leads to greater patient satisfaction. Rapport is critical. For the...
Do you ever get push-back from your team about doing the things you ask them of them? The idea that you would get resistance from your team seems crazy since you are the boss, right? Does your team outright ignore your directions, or stare back blankly as if they will...
Dentists typically don’t have good protocols in place for the practice to run efficiently in order to encourage dental teamwork. The most important aspect of any dental business is the team! If your team has not been trained to optimally handle all aspects of the...
Rachel Wall is the founder of Inspired Hygiene, where she and her team provide coaching, workshops and other products to help dentists in their pursuit of hygiene department profits…
Office philosophy is the foundation on which your practice is built, and it is an essential part...
I am sure whether you have worked in dentistry for a short time or you have had a long career in the industry, you have come across at least one team member (perhaps many) that have uttered the words, “But I already KNOW how to do all of this stuff!” This attitude is...
People love the idea of finding a quick and easy solution to all kinds of problems, not just dental practice management challenges. In fact, it is such a powerful human desire that there is a myth that surrounds the idea: the "silver bullet" - a metaphor for a simple,...
The field of dentistry today has transformed immensely and it’s becoming increasingly difficult to sustain a successful dental practice. A lot of factors are at play here and can make or break the practice. Mentioned below are six ways which can help prepare your...
Success with patients requires the right environment and dental office culture, and one critical part of the environment is the dental office culture. This ambiguous buzzword can be difficult to measure, but its impact on...
"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer
1. Get QUALITY patients without selling
2. Banish broken appointments
3. Reduce turnover by 25%
