Eric Vickery, President of Coaching at All-Star Dental Academy, continues discussing the DISC personality profile system, focusing on the "S" (steadiness) personality type. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar ...
Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant revenue loss. Regular, intentional training, role-playing, and continuous learning are essential for maintaining these skills. Resources: Dental Practice...
Eric Vickery, President of Coaching at All-Star Dental Academy, continues his discussion on the DISC personality model, focusing on the "I" type - Influencers. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar About Eric...
Eric Vickery and Alex Nottingham JD MBA discuss the vital link between phone skills and case acceptance in dental practices. Eric emphasizes that the phone call is often the first touchpoint a patient has with a dental office and significantly influences their...
Eric Vickery, President of Coaching at All-Star Dental Academy, focuses on the DISC personality model, specifically discussing the D (Dominant) personality type. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar About Eric...
Shelly VanEpps and Alex Nottingham JD MBA discuss balancing leadership and management in dental practices, emphasizing emotional intelligence, motivation, teamwork, and how both skills are crucial for long-term success and operational efficiency. Resources: All-Star...
Eric Vickery, President of Coaching at All-Star Dental Academy, discusses the importance of understanding and utilizing DISC personality profiles in enhancing customer service in dentistry. Resources: All-Star Live Dental Training Events Dental Coaching Dental...
Heather Nottingham discusses the value of cross-training dental teams to ensure consistent communication and service across all roles. It highlights how phone skills and verbal communication techniques benefit both front and back office staff, helping build patient...
Robyn Reis, Director of All-Star’s Hiring Service, offers tips and discusses handling unexpected staff resignations. Resources: All-Star’s Hiring Service Dental Practice Growth Webinar About Robyn Reis Robyn began her dental career in 1998 as a marketing and...
Shelly VanEpps and Alex Nottingham JD MBA discuss the "Law of the Rubber Band," highlighting growth by stepping outside comfort zones in small, manageable steps. Resources: All-Star Live Dental Training Events Dental Coaching Dental Practice Growth Webinar About...
Alex Nottingham JD MBA discusses the concept of "purpose energy" (or spiritual energy), which is the fourth type of energy after physical, emotional, and mental energy. Purpose energy is rooted in your “why,” motivating perseverance and fueling passion beyond...
Patrick Chavoustie discusses how the message your marketing sends plays a crucial role in building trust and connecting with patients. He emphasizes the importance of being clear, concise, and transparent to avoid overwhelming potential clients. Resources: The Dental...
"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer
1. Get QUALITY patients without selling
2. Banish broken appointments
3. Reduce turnover by 25%
