Nearly every day, I hear dentists gushing about the latest and greatest cool gadgets and office equipment that they have recently purchased… everything from Cerec to special lasers and yet another camera. We get it, dentists are techies to the core and they like their...
Recently, I was thinking of dental office phone skills while my husband and I took up dance lessons. We have always been good in the basics of what is called “prom dancing,” and “winging it” on the dance floor. Unless you requested the Electric Slide or the Chicken...
Every year, a healthy percentage of Americans make promises to themselves about the upcoming year - New Year’s resolutions. But, how many times have you actually followed them? The unfortunate truth is that for most of us, the new year simply means a fresh start on...
Dentist’s question: Usually, my front desk dental reception position will try to engage a new patient on the phone, but the other phone lines will ring, constantly interrupting her. We have a small office so multiple front desk personnel are not feasible and the...
One of our awesome All-Star dentists, Dr. Todd Snyder praises All-Star Dental Academy as an essential training tool in his office. He tells Dr. Howard Farran, owner of Dentaltown, how All-Star Dental Academy frees up his time, so his staff...
The Academy of General Dentistry (AGD) has chosen All-Star Dental Academy to join the AGD Member Savings & Offers Program to help AGD members attract more quality patients through the power of customer service and practice management training. All-Star Dental...
At All-Star Dental Academy, we have very specific processes and verbiage for Banishing Broken Appointments and Cancellations, even with respect to friends or family that cancel appointments. One of our dentists recently asked us a question on how to address patients...
Many times we get questions of front desk etiquette in the dental office with respect to patient “order of importance.” This question came in during one of our recent Dental Practice Excellence webinars. The dentist asked, “Is the person on the phone more important...
Alright everyone…we get tons of requests from dentists that know that they need training, they see a problem, they know how to fix it, and then what happens…NOTHING!? They give us all kinds of excuses like, “my team doesn’t want to do it” (who’s the...
Earlier this year, the executive team from All-Star Dental Academy had the pleasure of attending the Seattle Study Club Symposium (their big annual dental meeting) held at the Ritz-Carlton, in Amelia Island, Florida. If you have ever had the pleasure of visiting...
Before becoming hailed as the “million dollar customer service genius” by dental industry insiders, I got my humble beginnings as a retail sales specialist, working for various large volume luxury companies like Bloomindale’s, Express, Kate Spade and others. My first...
I am sure many of you have heard of the recent film, “50 Shades of Grey” (unless you have been living under a rock). You may be less familiar with our sexy and simple system for taking new patient calls in your dental office: The Great Call Process®. Here’s a peek at...
"The five-star reviews are rolling in and the phones are ringing off the hook!" - Dr. Jennifer Wayer
1. Get QUALITY patients without selling
2. Banish broken appointments
3. Reduce turnover by 25%
