Phone scripts are killing your customer service The customer interaction has never been more important than in today’s independent dental practice. Where corporate practices are able to cut prices and invest heavily in marketing, the...
Category: Alex Nottingham, JD, MBA
Dental Office Culture – How to Create One & Keep it!
Success with patients requires the right environment and dental office culture, and one critical part of the environment is the dental office culture. This ambiguous buzzword can be difficult to measure, but its impact on...
Improving team productivity
A recent Harvard Business Review article explored the concept of diminishing productivity in American workers. The ideas discussed struck me as directly applicable to improving dental front office team productivity. Before we get to the specific issues, the article...
Case Acceptance Verbiage – Dental Training
Success case acceptance verbiage in every part of the patient experience depends on our ability to create a meaningful connection with the folks we are treating. From answering the phones, explaining the findings of an exam, case acceptance, and making financial...
Dental Office Training – Why the Best Train Consistently
When you hear the word “training,” do you imagine a super fit person wearing spandex and running around sweating in the gym? Do you hear the “Rocky” theme music in the background? Perhaps. But when it comes to dental office training, the term may sound foreign to you....
How To Build A Top Performing Team For Your Dental Practice
Whether you’re just about to start your dental practice or looking to take your current practice to the next level, it all starts with building a good team. In dental school, you learned how to fill a cavity and spent...
Academy of General Dentistry interviews All-Star Dental Academy
https://soundcloud.com/academyofgeneraldentistry/positioning-your-practice-for-excellence Dr. Wes Blakeslee interviews Alex Nottingham, CEO and founder of AGD Exclusive Benefits provider All-Star Dental Academy. Nottingham, who gained expertise in the industry by...
What to do AFTER a difficult conversation at work
I recently read an article in the Harvard Business Review about team dynamics, and I wanted to share the important points with you. It’s common to experience difficult conversations at work, whether they are with associates, clients, or your team. They are difficult...
What is All-Star Dental Academy?
We are often asked, what is All-Star Dental Academy? What do you do? How are you different? All-Star Dental Academy has so many benefits and features that the answer depends on the outcome the client is looking to achieve. We put together a...
The benefits of everyone feeling “critical” to the success of the practice
One of the myriad challenges facing the independent dentist is encouraging an engaged and motivated team. An article in the Harvard Business Review examined the nature of “mission critical” positions within an organization, but we can take their findings and apply it...
Harvard Business Review: The 5 most important questions to ask
I recently read an article on leadership in the Harvard Business Review. The article talked about asking questions. At first glance, the idea seems simple. But when you step back and start to think about it, the issue gets much more complicated. Tom, my business...
Team Building through Meetings
A recent article in the Harvard Business Review explored how to make meetings more effective. As an industry where most days start off with a quick meeting to review the day ahead, it seems like the ideas covered in the article are important for dentists to review....
