Dr. Lavine discusses Dental Data Security – The most common mistakes dental practices make – How practices should protect their data – How data is at risk – Firewalls and encryption standards – HIPAA guidelines…
Category: Alex Nottingham, JD, MBA
The GREAT Call Process Overview
In this podcast, we discussed: An overview of The All-Star GREAT Call Process, Why the entire team should master phone skills, Why scripts and sales don’t work, The importance of rapport
Return on Hygiene
Is your hygiene team the backbone of your practice or the weakest link? Whatever your answer, there’s room for improvement and growth in every hygiene department. As one of the most overlooked and most important parts of your practice success, your hygiene team needs positive leadership, systems and accountability to reach their full potential and deliver a strong return for patients, the providers themselves and your practice.
The Dental Practice Office Manager
In the podcast, we explore the position of “Office Manager” in a dental practice. What does an “Office Manager” do?
Why a “manager” can create a false sense of security. How a “manager” can actually bring down your leadership Who manages the manager? Learn what responsibilities can and can’t be delegated
How to Overcome The Insurance Question
Sometimes this can be frustrating because it seems that patients are judging your office just based on whether you take their insurance or not. And guess what, they are! We are going to teach you the All-Star way…
Team Approach to Collections
In this podcast, we will look at ways your practice can get the entire team on board with the task of collecting money and increase your office cash flow…
Nuts and Bolts of Dental Marketing
In this podcast, you will learn the following: Eliminate confusion about what marketing method will work best for you ~ Specific marketing steps to attract high-quality comprehensive care patients ~ Learn how to enhance your online reputation ~ Discover the best use of your marketing dollars…
Production Killers
Larry Guzzardo shares his production killers in this podcast – Why dental scheduling is so important – What production killers are – The top 2 scheduling production killers – The impact production killers have…
The Future of Dentistry
Dentistry is changing in a big way. Patients know more and are becoming immune to the sales tactics that worked five years ago. With online review sites, increased search and social media, and competition, dentists not only have to provide amazing dentistry, but also outstanding customer service…
How Healthy is Your Recall
Learn how to determine your “Recall Return Rate” and what important statistics to track the health of your Recare System. Learn how to make best use of the patient visit while they are in your care…
Information Revolution and Dental Practice Marketing
The rise of the information revolution via the internet has given consumers (in our case dental patients) instant access to more information and resources than ever before to assist in their healthcare...
A quick and easy solution to all your Dental Practice Management problems?
People love the idea of finding a quick and easy solution to all kinds of problems, not just dental practice management challenges. In fact, it is such a powerful human desire that there is a myth that surrounds the idea: the "silver bullet" - a metaphor for a simple,...
