The 3 Dental Phone Skill Mistakes that are Costing You a Fortune

Whenever I listen to my New Patient Secret Shopper calls to dental offices there are always 3 very easy phone skill mistakes that happen time-and-time again.  They are so basic and they may not seem like a big deal, yet the amount of money and new potential patients being lost by not getting these three pieces of information is mind-blowing!  Here they are:

1. Not getting the patient’s name

2. Not getting the patient’s phone number and contact information

3. Not asking the patient when they would like to schedule their appointment