The GREAT Call Process Overview
In this podcast, we discussed: An overview of The All-Star GREAT Call Process Why the entire team should master phone skills Why scripts and sales don't work The importance of rapport Heather is a former retail sales specialist and department trainer for...
Return on Hygiene
Is your hygiene team the backbone of your practice or the weakest link? Whatever your answer, there’s room for improvement and growth in every hygiene department. As one of the most overlooked and most important parts of your practice success, your hygiene team needs...
The Dental Practice Office Manager
In the podcast, we explore the position of "Office Manager" in a dental practice. What does an "Office Manager" do? Why a "manager" can create a false sense of security How a "manager" can actually bring down your leadership Who manages the manager? Learn what...
How to Overcome The Insurance Question
Whether you are fee-for-service or accept insurance, I’m certain you hear daily… “Do you take my insurance?” Sometimes this can be frustrating because it seems that patients are judging your office just based on whether you take their insurance or not. And guess what,...
Nuts and Bolts of Dental Marketing
We will continue exploring the "nuts and bolts" of marketing and layout just what the typical practice can hope to accomplish on their own - and how to expand on that effort if needed. Eliminate confusion about what marketing method will work best for you Specific...
The Future of Dentistry
Dentistry is changing in a big way. Patients know more and are becoming immune to the sales tactics that worked five years ago. With online review sites, increased search and social media, and competition, dentists not only have to provide amazing dentistry, but also...
How Healthy is Your Recall
Learn how to determine your "Recall Return Rate" and what important statistics to track the health of your Recare System. Learn how to make best use of the patient visit while they are in your care. Debra Engelhardt-Nash has been in dentistry over 30 years. She is a...
How to Achieve Phone Success
In this podcast, you will learn how to achieve dental phone success: Why phone training is so important The #1 key to phone & customer service success How to handle employees that don’t call patients back What to do if patients don’t book right away Learn about...
