Dental Office Customer Service
Excellent customer service (or "patient service" if you prefer) is fundamental to providing an All-Star Patient Experience. And it isn't just the patient that benefits. Join us as we explore the role of service in working with patients and how it benefits the team. We...
Maximum Energy: Fortify Your Day and Your Practice
ENERGY is the currency of life. It’s a bank. It’s cash. Experts show it’s directly related to how much you can accomplish in a day. Want to walk into your home at the end of the day with the same energy as you left in the morning? Then this session is for you. Fortify...
Case Presentation Formula with Eric Vickery
Eric Vickery will be sharing a process that will make case presentation simple and easy for anyone on the team. Focus 95% of your energy and time on what is important… and only 5% of your time on treatment discussion. Patients are so afraid the dentist will pressure...
Make your Dental Practice the Talk of the Town
Office philosophy is the foundation on which your practice is built, and it is an essential part...
Checking Employee References
One of the critical steps in the hiring process is gathering and checking references. In this Podcast, we...
The GREAT Call Process Overview
In this podcast, we discussed: An overview of The All-Star GREAT Call Process Why the entire team should master phone skills Why scripts and sales don't work The importance of rapport Heather is a former retail sales specialist and department trainer for...
Return on Hygiene
Is your hygiene team the backbone of your practice or the weakest link? Whatever your answer, there’s room for improvement and growth in every hygiene department. As one of the most overlooked and most important parts of your practice success, your hygiene team needs...
The Dental Practice Office Manager
In the podcast, we explore the position of "Office Manager" in a dental practice. What does an "Office Manager" do? Why a "manager" can create a false sense of security How a "manager" can actually bring down your leadership Who manages the manager? Learn what...
How to Overcome The Insurance Question
Whether you are fee-for-service or accept insurance, I’m certain you hear daily… “Do you take my insurance?” Sometimes this can be frustrating because it seems that patients are judging your office just based on whether you take their insurance or not. And guess what,...
Nuts and Bolts of Dental Marketing
We will continue exploring the "nuts and bolts" of marketing and layout just what the typical practice can hope to accomplish on their own - and how to expand on that effort if needed. Eliminate confusion about what marketing method will work best for you Specific...
The Future of Dentistry
Dentistry is changing in a big way. Patients know more and are becoming immune to the sales tactics that worked five years ago. With online review sites, increased search and social media, and competition, dentists not only have to provide amazing dentistry, but also...
How Healthy is Your Recall
Learn how to determine your "Recall Return Rate" and what important statistics to track the health of your Recare System. Learn how to make best use of the patient visit while they are in your care. Debra Engelhardt-Nash has been in dentistry over 30 years. She is a...
