The Patient Experience and Technology
Ryan White and Alex Nottingham JD MBA discussed how technology is changing the patient experience in the healthcare industry. White noted that patients prefer to receive appointment reminders via text, and that online scheduling is becoming more popular. He pointed...
All-Star Academy: Phone Skills Secret Sauce
Heather Nottingham, VP of Training discuss the confusion between All-Star Academy, All Star Academy, AllStar Academy. It's more than cooking! Alex discussed the confusion between All-Star Academy, the cooking show, and All-Star Dental Academy, and decided to have some...
Success with Dental Membership Plans
David Pier, co-founder of the dental membership company DenVantage, talks with Alex Nottingham, CEO of All-Star Dental Academy, welcomed, about his success with well-designed dental membership plans. David explained that after the 2008 recession, he and his partners...
Improving Dental Team Training
All-Star Coaches Eric Vickery, and Larissa Pretoni discuss the importance of training and development in the dental field with Alex Nottingham. They agreed that the dentist has to be committed to training and be the leader in order for it to be successful. Larissa...
Digital Smile Makeovers to Turbocharge Treatment Acceptance
Alex Nottingham and Joanne Villani discuss the importance of adding emotion to digital smile makeovers to increase case acceptance in dental practices. Joanne is a co-founder and product specialist at PreVue Dental Software and has been involved in the dental field...
Don’t Be a Disney Dental Office
Disney is known as the star example in customer service. Is it? Granted, they do a ton of activities well, but even the great Disney fails in many aspects of the customer experience. In this podcast, Alex Nottingham, JD MBA, CEO of All-Star Dental Academy will examine...
The Dental Office Manager is Obsolete
All-Star Coach Shelly Van Epps asks the question: Is the dental office manager obsolete? Shelly is a former office manager and treatment coordinator with over 20 years of experience and is currently VP of Business Development and mastery coach with All-Star Dental...
Social Media Engagement Tips For Dentists
Shyanne McCracken, an All-Star Mastery Coach and treatment coordinator, reveals the truth about social media for dentists on Dental Allstars with Alex Nottingham. Shyanne believes that dentists hesitate to use social media due to the rules and regulations, as well as...
Discover the Patient’s WHY in Dental Treatment Acceptance
Patients avoid dental treatment acceptance or step aside, cancel just flat out don't schedule because they're not really connected to the plan from an emotional state. People buy with emotion justified with logic. Not understanding this leads to diminished dental...
Take the Fear Out of Dental HR
Dental HR (human resources) can be overwhelming. There are federal and state laws that are changing all the time. Great employees are harder and harder to find and keeping awesome team members can be a challenge. Alan Twigg at Bent Ericksen & Associates joins...
Boost Your Phone Skills with “Share the Sizzle”
Heather Nottingham, VP of Training and Phone Skills Instructor at All-Star Dental Academy, joins the show to discuss sizzling-up phone skills. Heather has over 24 years worth of customer service, training, and phone skills experience and designed the All-Star Dental...
Utilizing Dental Patient Financing
Alex Nottingham, CEO of All-Star Dental Academy, welcomes Sameer Bhasin, VP of Strategic Alliances at Care Credit. Sameer has a decade of frontline business experience, having worked as a practice development manager and sales regional sales manager. He graduated with...
