Dental Patient Experience Training

Stand Out from Your Competition!

The Patient Experience Course is every piece of the patient journey all added together. A positive experience creates life-long patients who refer friends and family, while a negative experience results in your patients going to competitors. This course discuses, in detail, how each and every person in the practice contributes to a successful and consistent patient experience, from the front office, to the clinical team, the management, and dentist(s).

Courses are not sold separately. Courses are part of our monthly membership training program.

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Module 1	Introduction
Unit 1	Overview
Unit 2	The GREAT Call^® Process
Unit 3	Triple S Scheduling System
Unit 4	The Business Growth Formula
Unit 5	The Winning Edge
Unit 6	Flawless Performance
Unit 7	A Thriving Practice

Module 2	Customer Service
Unit 1	A Culture of Service
Unit 2	Sales vs Service
Unit 3	Power of Rapport
Unit 4	Fortune 500 Service
Unit 5	Service and Systems

Module 3	The 5 P’s of The Patient Experience
Unit 1	Phone Call
Unit 2	Preparation
Unit 3	Patient Exam
Unit 4	Presentation
Unit 5	Proactive Followup

Module 4	Going Deeper
Unit 1	A Warm Welcome
Unit 2	The Morning Huddle
Unit 3	First Impressions
Unit 4	The Walkthrough
Unit 5	Patient Exam
Unit 6	Presentation and Hygiene
Unit 7	Wrapping it up

Module 5	Image & Etiquette
Unit 1	Intro to Image
Unit 2	First Impressions
Unit 3	Dos and Don’ts of Dressing
Unit 4	Front Office Dress
Unit 5	Back Office Dress
Unit 6	Voicemail
Unit 7	Emails