Dental Front Office Training

Onboarding for Entire Teams

The QuickStart Onboarding Course brings everyone in your dental office to the same level of skill by teaching the fundamentals of our customer service based phone skills, productive dental scheduling, dental terminology, and HIPAA basics. This primer is an essential starting point so that everyone has a basic understanding of our training philosophy, systems/processes, suggested verbiage and terminology, and how to best implement the training program for maximum success.

Courses are not sold separately. Courses are part of our monthly membership training program.

Click Here to Learn More

Watch the Interview with Your Dental Phone Skills Training Instructor, Heather Nottingham

Module 1	Introduction
Unit 1	Introduction to Quick Start

Module 2	Mindset
Unit 1	Reactive v. Proactive
Unit 2	3 Steps to an All-Star Mindset

Module 3	Phone Skills
Unit 1	Greeting
Unit 2	Rapport
Unit 3	Engage
Unit 4	Ask for the Appointment
Unit 5	Taking Info

Module 4	GREAT Call Bootcamp
Unit 1	GREAT Call^® Bootcamp – Part I
Unit 2	GREAT Call^® Bootcamp – Part II

Module 5	Productive Scheduling
Unit 1	Productive Scheduling
Unit 2	Preblocking the Schedule
Unit 3	Daily Production Goal
Unit 4	Individual Roles & Responsibilities
Unit 5	Team Roles & Responsibilities
Unit 6	Broken Appointment Policy