Endodontist Saves Over $600k annually!
Dr. Gerald Gray
“To be honest, I had never paid attention, and thought that the $600k+ in insurance adjustments was just another cost of doing business.”
The Problem
Dr. Gray is a busy Endodontist who had not taken the time or opportunity to slow down and review the details of the numbers in his practice. He thought that the annual $600k of write-offs was a part of doing business, and had never considered the fact that he could provide service and collect on that service!
The Solution
Coaching, Mastermind & Online Training
- With the support of his coach, Dr. Gray was able to begin assessing the Key Performance Indicators within his practice.
- This awareness led to the realization that he was providing specialty level service, and essentially giving away over $600k in care each and every year.
- Dr. Gray was intrigued when his coach introduced the idea of resigning from insurance, but also caused some hesitation.
- Each month, Dr. Gray & his Mastery Coach reviewed office numbers, and each month his coach gently asked if he was ready to resign from insurance, consistently highlighting the potential benefits.
- After eight months of reflection and coaching, he decided to sign the documents to resign from insurance.
- Post-resignation, the front office staff no longer spend hours on insurance calls and paperwork, and the clinical team has become more efficient by avoiding insurance-related questions during treatments.
- Although production initially dipped slightly, collections increased, and accounting became simpler, with near-perfect alignment between production and collections daily.
- The decision led to less stress for both front office and clinical teams, and more time to focus on patients and improving workflow.
- Dr. Gray is feeling better compensated for his work, and the overall management of the office has become easier and more efficient.
Testimonial
“Everyone in the office has benefitted from being Insurance Free! The front office doesn’t spend half their working lives waiting on hold with insurance companies, the clinical team has been able to speed up by not dealing with insurance questions when the patient is in the chair, and I have noticed that although we had a slight hit to the overall production initially, the collections actually increased. ”
