DENTAL PHONE & SCHEDULING TRAINING

Training With Integrity

What is All-Star Dental Academy?

All-Star Dental Academy is online training and certification for dental practices, utilizing phone service skills and productive scheduling to increase profitability and enhance the patient experience. All-Star Dental Academy is not static. It is always evolving and growing. The program is composed of the best instructors, experts, and contributors in dentistry. It’s all about you – the dentist and the team member.

Learn more about our phone and scheduling training program and how we can help you unlock your practice’s true potential

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Low Hanging Fruit

Focused training on phone skills and productive scheduling will provide a massive improvement in your practice’s profitability and help your quality of life.

Convert calls to patients

With better phone and verbiage techniques, more calls are converted to patients and are scheduled productively.

Retain patients

Patients appreciate premium customer service and stay loyal.

Improved case acceptance

Because you began building rapport with the patient over the phone, and scheduled the appointment productively, case acceptance improves.

Happier staff & lower turnover

A more knowledgeable and competent staff is more confident and happier in the service they provide patients. Satisfied staff stay longer.

More referrals

Training helps your staff provide an improved patient experience, which leads to happier patients that refer friends and family.

More free time & improved profitability

Scheduling and phone training makes your practice more efficient, so you make more money in less time.

Missed Opportunities

Even marginal improvements in answering the phone can lead to massive increases in top line revenue and referrals. Imagine if your team could convert an additional patient per month… just one… you could add an additional $60,000 a year in revenue.

1

Extra Call Converted

5000

Average Case Value

12

Months

60000

$ Missed Revenue

Production Killers

Little mistakes during the day add up. Knowing how to schedule properly and avoiding the dreaded “production killers” can help you stop wasting 90 minutes per day, saving $124,800 a year.

90

Minutes Wasted Per Day 

500

$ Hourly Production 

2600

$ Lost Weekly Revenue 

124800

$ Lost Yearly Revenue 

All-Star Dental Academy Tour


Quick Start On-Boarding Training Program
Phone Success Comprehensive Training Program
Scheduling Advantage Comprehensive Training Program
Step by Step Action Plans for Doctor & Team
Detailed Course Study Guides
Unlimited Certifications with AGD PACE credit
Dental Resource Library
Study Club Group Coaching
Expert Webinars
All-Star Scheduling Forum

Training Highlights

The All-Star Dental Academy phone and scheduling training program covers many critical topics. Click on the video to your right to view samples of the 20+ hours of content from our three foundational courses. Highlights include establishing a mindset for success, tactics for establishing rapport with callers, a role play demonstrating how to overcome objections, strategies for banishing cancelled appointments, the importance of a patient reactivation system, and the basics of HIPAA compliance.

Our phone and scheduling training courses cover many additional phone and scheduling topics, such as:

Insurance & price questions
Pre-blocking & time management
Rapport building
Emergencies and cancellations
Confirmations & reactivation of patients
& much much more!

Testimonials

 

“In addition to AACD’s commitment to clinical education, we believe AACD members have an expectation that we will help make their practices more successful. This is why we partnered with All-Star Dental Academy, because they share our commitment to quality & service when providing top-notch training in phone conversion and productive scheduling for dental teams.”
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Dr. Bill Blatchford

I challenge any dentist who is dead-serious about growing their practice

All Star Dental Academy is a first-class operation. Their library of interviews and quality of the content they provide is excellent. I challenge any dentist who is dead-serious about growing their practice to set aside time to listen to them

Dr. Bill BlatchfordCEO of Blatchford Solutions
Linda Miles

The best source of “instant training” to get new or inexperienced team members up to par with your well trained superstars

All Star Dental Academy is the new normal for quick, easy, and inexpensive team development in telephone skills and scheduling excellence. Interactive online training is effective for ongoing training of experienced team members who were either trained incorrectly or those who learned by trial and error (mostly error). All Star Dental Academy is also the best source of “instant training” to get new or inexperienced team members up to par with your well trained superstars. This “instant training” has them on track within hours. I highly recommend that all practices invest in All Star Dental Academy online training and their newly introduced in office training for even faster implementation.

Linda MilesInternational Speaker and Writer
Hollie Bryant

This is It!! Your patients will appreciate your investment in your team and you will appreciate your investment in your practice! Five Starts for Five Star Service!!

I took the All-Star Dental Academy journey myself before I engaged my clients to join me on this service based journey. The information is applicable, achievable and implementable in any type of practice. If you have been holding out for a program that trains your team on how you believe your patients should be treated … This is It!! Your patients will appreciate your investment in your team and you will appreciate your investment in your practice! Five Starts for Five Star Service!!

Hollie BryantCEO of Bryant Consultant
Dr. Lorne Lavine

Every practice should have All-Star Dental Academy training installed alongside their practice management software

All-Star Dental Academy is doing great things. They are helping practices focus on customer service and how to schedule more effectively. Every practice should have All-Star Dental Academy training installed alongside their practice management software.

Dr. Lorne LavineCEO of the Digitial Dentist

Katherine Eitel

All-Star Dental Academy is a gift to dentistry

One of my most popular training programs focuses on patient communication and telephone training. I was pleasantly surprised when I saw that All-Star Dental Academy embodies many of the same principles that I teach. Dentistry needs more champions who spread the message of a “patient-first” mindset. All-Star Dental Academy is a gift to dentistry.

Katherine EitelCEO & Founder of Lioness Learning and Katherine Eitel and Associates
Rachel Wall, RDH

All-Star Dental Academy is a wonderful tool that I recommend to all my offices and colleagues

Much of my work is teaching teams proper scheduling techniques. All-Star Dental Academy is a wonderful tool that I recommend to all my offices and colleagues. It makes learning easy. They have wonderful resources, instructors, of which I’m one, and most importantly they are great people. Thank you All-Star Dental Academy for your leadership.

Rachel Wall, RDHPresident & founder of Inspired Hygiene

Marilee Sears, RDH

It’s the best, most thorough, comprehensive training for scheduling and phone skills that I’ve seen!

You’ll never be successful if you don’t get patients to schedule and commit to your office-before they ever walk through the door. The first impression a patient gets of your office are most often through a phone call. That is why I’m so excited about All-Star Dental Academy. It’s the best, most thorough, comprehensive training for scheduling and phone skills that I’ve seen! If you want to reduce your stress and increase your practice’s production, All-Star Dental Academy is the way to go!

Marilee Sears, RDHPresident & Founder of Marilee Sears Coaching and The Future of Dentistry Event
Dr. Ron Richardson

My team is more productive and my patients are happier

As a practicing dentist and former president of the Florida Academy of Cosmetic Dentistry, I am no stranger to training programs. I understand the significant benefits that a consistent approach to customer service and scheduling training brings to a practice. It’s hard work, but the payoff is phenomenal. My team is more productive and my patients are happier. I highly recommend All-Star Dental Academy as a fantastic resource in dentistry.

Dr. Ron RichardsonPast President of the FACD and dentist/owner of Creating Beautiful Smiles, Ronald E. Richardson, DDS
Lisa Spradley

Very BEST level of customer service

The All-Star Dental Academy is, in my opinion, a must needed resource for any dental team that wants to take their practice to the very BEST level of customer service!

Lisa SpradleyThe Front Desk Lady
Angela Donovan

Practice with honor and integrity

You believe in the same things I do. Practice with honor and integrity. Be honest with your patients. It’s not about always closing the sale. They should have you  go out to the dental schools and teach these graduating dentists how they should run their practices.

Angela DonovanPresident of The New England Dental Office Managers
Vicki McManus

Customer-Service Genius

Heather is a million-dollar customer-service genius.

Vicki McManusCEO of The Productive Dentist Academy
Dr. Tanya Brown

Get all team members on-board quickly

As a practicing dentist and consultant, I know that an effective schedule is critical for a successful practice. All-Star Dental Academy is the most cost effective way I’ve seen to get all team members on-board quickly and on the path to implementing efficient scheduling techniques. All-Star Dental Academy works as a stand-alone training program or a wonderful tool to use with dentists and consultants.

Dr. Tanya BrownSpeaker, Consultant, and Owner of the Center for Cosmetic & Restorative Dentistry

Our Philosophy is…

World-class training taught by the best in dentistry. Our focus is on helping you build rapport with patients, which leads to improved profitability and more free time.

All-Star Dental Academy

Our Instructors & Advisors

Heather Nottingham

Heather Nottingham

Phone Skills & Customer Service Guru View Details
Alex Nottingham, JD, MBA

Alex Nottingham, JD, MBA

CEO of All-Star Dental Academy View Details
Larry Guzzardo

Larry Guzzardo

Scheduling Doctor & Consultant View Details
Dr. Lorne Lavine

Dr. Lorne Lavine

The Digital Dentist View Details
Bonnie Hixson

Bonnie Hixson

Owner & Publisher of The Progressive Dentist View Details
Linda Miles

Linda Miles

International Speaker & Consultant View Details
Tom Wight

Tom Wight

Chief Operating Officier View Details
Debra Engelhardt-Nash

Debra Engelhardt-Nash

Speaker, Trainer, Igniter View Details
Vicki McManus

Vicki McManus

CEO of Productive Dentist Academy View Details
Rachel Wall, RDH, BS

Rachel Wall, RDH, BS

Founder of Inspired Hygiene View Details
Ron Richardson, DDS, FAGD

Ron Richardson, DDS, FAGD

Cosmetic Dentist View Details
Susan Estep, DMD, FACE, FAGD

Susan Estep, DMD, FACE, FAGD

Dentist & Lecturer View Details
Peter Boulden, DMD, FACE, FIADFE, FAGD, FACDS

Peter Boulden, DMD, FACE, FIADFE, FAGD, FACDS

Dentist & Lecturer View Details
Heather Nottingham

Heather Nottingham

Phone Skills & Customer Service Guru

Heather is a former retail sales specialist and department trainer for Bloomingdale’s, where she had a million dollar clientele. She also took that luxury retail mentality and brought it into the dental world, where she leveraged her training and was able to make an extra million dollars for her dental office in less than 18 months. With over 16 years of retail sales & management experience, 7+ years as a phone skills coach & trainer, and thousands of hours in perfecting the art of rapport with dental patients, Heather helps improve dental practices’ profitability through phone skills success, promoting patient experience, and implementation of systems.

Alex Nottingham, JD, MBA

Alex Nottingham, JD, MBA

CEO of All-Star Dental Academy

Alex is a bestselling author with Brian Tracy and consults for dental & medical organizations helping them achieve breakthrough success in the millions. He is a former Tony Robbins top coach and consultant. Alex received his Juris Doctor (JD) and Masters of Business Administration (MBA) from Florida International University.

Larry Guzzardo

Larry Guzzardo

Scheduling Doctor & Consultant

Larry’s 24-year career as a training specialist began with in-house training programs such as active listening, customer service, stress management, and career development, but quicky shifted so he could focus full-time on dental consulting. Larry works one-on-one with dentists in practice management, business systems, and leadership development, and presents workshops on topics including, “Winning Patient Acceptance of Fine Dentistry,” “Working with You is Tearing Us Apart,” and “The Leadership Challenge.” Larry is an accomplished speaker and published author.

Dr. Lorne Lavine

Dr. Lorne Lavine

The Digital Dentist

Dr. Lorne Lavine is the CEO and Founder of The Digital Dentist, a company that focuses on the technology needs of dental practices. Dr. Lavine writes for many dental publications, lectures internationally, and has worked with over 2,000 dental offices. He helps practices make informed decisions about hardware, software, data backup, disaster recovery, HIPAA compliance, and network monitoring.

And there’s one other accolade that supersedes all the wonderful credentials Dr. Lavine has, and that is he is a really nice guy.

Bonnie Hixson

Bonnie Hixson

Owner & Publisher of The Progressive Dentist

Bonnie Hixson is an entrepreneur, business executive, media proprietor and social philanthropist. As the founder and publisher of The Progressive Dentist magazine, Bonnie excels at helping strong clinicians and dental professionals build successful businesses where the best dental care can be delivered. Over the past twenty years, she has worked closely with hundreds of dentists and teams using proven systems to enhance the overall patient experience and improve practice profitability.

Bonnie supports a number of non-profit organizations, including Oral Cancer Cause and Allana Smiles. She is a member of the American Society of Magazine Editors, The Association of Magazine Media and the National Association of Professional Women, and received the 2014 Enterprising Women of the Year Awards’ Honorable Mention.

Linda Miles

Linda Miles

International Speaker & Consultant

Linda Miles, CSP, CMC, Virginia Beach, VA, is an internationally recognized consultant, speaker and author on dental practice and staff development. Linda is a successful businesswoman who not only founded LLM&A, a leading INC 500 dental management consulting firm in 1978; but also founded the Speaking Consulting Network in 1997. She sold those two businesses in 2007 and 2010 to devote more time to Co-founding the Oral Cancer Cause (OCC) in 2013. Linda has spoken in all 50 states and on four continents authored three books and mentored many other dental consultants.

Tom Wight

Tom Wight

Chief Operating Officier

Tom has been immersed in writing, design, and brand experience for over twenty-five years. His first degree was earned at UCLA in writing and business management, and he rounded out his education with a second degree from the prestigious Art Center College of Design. Tom has put his skills to work with an international client base.

When not helping dentists learn the art of patient experience, Tom and his two boys can be found hiking, climbing, and skiing around their home in Colorado.

Debra Engelhardt-Nash

Debra Engelhardt-Nash

Speaker, Trainer, Igniter

Debra Engelhardt Nash has been in dentistry over 25 years. She is a presenter, trainer, author and still works in a dental practice! She has been listed in Dentistry Today as a Leader in Continuing Dental Education and Consulting consecutively for the past 10 years. She was honored in 2014 as Top 25 Women in Dentistry by Dental Products Report and is the 2015 recipient of the Gordon Christensen Outstanding Lecturer Award.

Vicki McManus

Vicki McManus

CEO of Productive Dentist Academy

Vicki McManus began her career as a dental hygienist and expanded her education to include business development, marketing and finance. She is a “Seriously Addicted Entrepreneur”. Co-founding Productive Dentist Academy with her partner, Dr. Bruce B. Baird in 2004, and purchasing private dental practices and developing the brand Neighborhood Smiles (2011) in Wisconsin, contributed to her receiving the 2013 Silver Stevie Women in Business: Female Entrepreneur of the Year. Her team’s winning marketing and management strategies boost productivity and deepen patient relationships. She is the author of the collaborative book “FUNdamentals of Outstanding Dental Teams”, has contributed to dozens of industry publications, and is excited about the upcoming release of her new book “Frustration: The Breakfast of Champions”. She’s married to a man everyone should meet (Pete Peterson), has two amazing young-adult children. She loves to scuba dive, hike and engage in anything that takes her “off the grid” when not working!

Rachel Wall, RDH, BS

Rachel Wall, RDH, BS

Founder of Inspired Hygiene

Rachel Wall is the founder of Inspired Hygiene, where she and her team provide coaching, workshops and other products to help dentists in their pursuit of hygiene department profits. Rachel also serves the dental community as a consultant and speaker.

In addition to private coaching Rachel draws from her 20-plus years of experience as a hygienist and practice administrator to deliver focused clinical articles and speaking programs.

Rachel has written for, and been featured in, numerous industry journals including Dentistry Today, Progressive Dentist, RDH, and Hygienetown. She recently received the 2012 Dental Excellence Award from DrBicuspid.com for “Most Effective Dental Hygienist Educator”.

Ron Richardson, DDS, FAGD

Ron Richardson, DDS, FAGD

Cosmetic Dentist

Dr. Richardson earned his doctorate of dental surgery degree in 1981 from West Virginia University, where he went on to complete a one-year general practice residency prior to going into private practice.

Dr. Richardson has completed the entire Pankey Institute program, the LSU Cosmetic Continuum, The Seattle Institute for Advanced Dental Education, and the PAC-Live (hands-on) cosmetic courses. As the Restorative Advisor for the Brevard Study Club, he selected speakers and set up continuing education clinics for local dentists. Further, Dr. Richardson lectures to national audiences, sharing tips and techniques regarding the advanced materials and principles of esthetic dentistry. He is the past president, a charter member, and current board member of Florida’s Academy of Cosmetic Dentistry and was inducted into the American Academy of Fixed Prosthodontics. Dr. Richardson is also a Fellow with the American Academy of General Dentistry as well as a member of the American Academy of Cosmetic Dentistry.

Susan Estep, DMD, FACE, FAGD

Susan Estep, DMD, FACE, FAGD

Dentist & Lecturer

Dr. Estep presents a distinguished and celebrated list of scholastic achievements in her field, beginning with the very prestigious honor of Fellow to the Academy of Comprehensive Esthetics (ACE). Even more recently, Dr. Estep achieved her fellowship in the Academy of General Dentistry, an award that requires 500 hours of approved continuing education along with passing a rigorous exam encompassing all areas of dentistry. In 2010, Dr. Estep helped found the American Academy for Oral Systemic Health (AAOSH) — dedicated to the mouth-body relationship whose members strive to provide the absolute highest quality of care as it pertains to total wellness. Just this fall, Dr. Estep joined a group of prestigious physicians and dentists to become certified in the Bale/Doneen method: a method that takes into consideration paradigm shifts in cardiovascular prevention.

Peter Boulden, DMD, FACE, FIADFE, FAGD, FACDS

Peter Boulden, DMD, FACE, FIADFE, FAGD, FACDS

Dentist & Lecturer

Dr. Boulden has a long list of scholastic achievements in his field, beginning with the very prestigious distinction of Fellow to the Academy of Comprehensive Esthetics (ACE), where he also serves as a member on the Advisory Board. The Academy is composed of the most renowned cosmetic dentists in the world, and only admits professionals who are committed to advanced learning, attention to detail, and clinical excellence. Dr. Boulden recently received his Fellowship in the International Academy of Dental Facial Esthetics and is a Fellow in the Academy of General Dentistry.

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